Appliance Service Technician (Allentown, PA)

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities: we come together we always look for a better way and we create possibilities .

Interested in joining us on our journey

Join Bodewell the official service team of GE Appliances and become more than a technician; be a trusted advisor a customer hero and a brand ambassador for a company thats redefining service excellence.

As an Appliance Care Expert youll combine hands-on repair skills with the power to deliver smart lasting solutions. From repairing major household appliances to confidently recommending service plans and accessories your role is equal parts technician educator and representative of a brand customers trust. If you love solving problems helping people and building a career with purpose we want to hear from you.
If you can fix it and show the value in protecting it youll thrive here.

At GE Appliances we put our people first and that includes you. Heres what you can expect as part of the Bodewell team:

Annual wage increases and uncapped incentive opportunities
Service van provided
Laptop computer and smartphone
Uniforms work boots and specialized tools
Medical dental vision and life insurance on DAY ONE
401K and tuition reimbursement
Paid vacation and paid holidays
Career growth opportunities and continuous technical training

Competitive hourly rates: $24 $34 base depending on experience certifications and location.

Position

Appliance Service Technician (Allentown PA)

Location

USA Allentown PA

How Youll Create Possibilities

As a Bodewell Appliance Care Technician your responsibilities will include:

• Diagnosing and completing in-home repairs on GE Appliances major appliances
• Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs prioritizing repairs whenever practical.
• Promoting and selling service contracts water filters and related products/appliances as appropriate always focusing on value-driven solutions and the best customer experience
• Operating an assigned Bodewell service van to customer locations
• Accurately documenting repairs routes and work activities
• Participating in training sessions meetings and events to maintain industry expertise
• Managing inventory and maintenance of your service vehicle
• Delivering high-quality service and maintaining strong customer satisfaction
• Following all safety protocols to protect yourself and others

What you need to Succeed

Minimum Qualifications:

• HS Diploma or General Education Degree (GED)
• 1 years of experience with appliance repair electrical mechanical HVAC or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills with a responsive professional approach.
• Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams.
• Ability to work a flexible schedule with some Saturdays as needed
• Have and maintain a valid state drivers license and successfully complete background check physical and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position with or without accommodation including but not limited to:
• Ability to step up into and out of a van and sit for extended periods of time
• Ability to handle/work with parts/equipment which may be hot cold and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

What Youll Bring to Our Team

Preferred Qualifications:

• 6 plus months of experience with Refrigeration repair
• Experience using Salesforce or similar customer relationship management (CRM) systems.
• CFC Certified
• Certification in appliance repair or associates degree preferred
• Read and interpret wiring diagrams schematics and other service information.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an e-mail

Required Experience:

IC