Treatment & Patient Care Coordinator

We are a patient-centered, single doctor general and prosthodontic dental practice focused on comprehensive dentistry, implants, cosmetic procedures, and full-mouth rehabilitation. Our team is committed to delivering exceptional clinical results while creating a warm, organized, and professional patient experience.

We are seeking a confident, organized, and growth-minded Treatment & Patient Care Coordinator to play a key role in patient communication, scheduling productivity, and case acceptance.

Position Overview:

The Treatment & Patient Care Coordinator is responsible for guiding patients through their treatment journey - from consultation to completion - while maintaining a productive, goal-driven schedule.

This role directly impacts production, case acceptance, and overall patient satisfaction.

Key Responsibilities:

Treatment Coordination:

• Present treatment plans clearly and confidently.
• Educate patients on procedures, timelines, and benefits.
• Discuss financial arrangements and payment options.
• Follow up on unscheduled treatment.
• Track and support case acceptance goals.

Scheduling & Production Management:

• Maintain a productive and strategically organized schedule.
• Proactively fill open chair time.
• Coordinate multi-visit and comprehensive cases efficiently.
• Align scheduling with daily and monthly production goals.

Insurance & Financial Coordination:

• Verify benefits and explain coverage accurately.
• Prepare and review treatment estimates.
• Submit pre-authorizations as needed.
• Collect payments and manage financing arrangements.

Patient Experience:

• Serve as the primary administrative point of contact for patients.
• Ensure smooth communication between clinical and administrative teams.
• Address patient questions and concerns with professionalism and empathy.
• Deliver a high-level, concierge-style experience.

Qualifications:

• 2+ years of dental front office or treatment coordination experience preferred.
• Strong communication and interpersonal skills.
• Knowledge of dental insurance and financing options.
• Highly organized and detail-oriented.
• Comfortable discussing financial arrangements confidently.
• Experience with Dentrix preferred.

Ideal Candidate:

• Confident presenting comprehensive and larger cases.
• Goal-oriented and motivated by measurable results.
• Professional, polished, and patient-focused.
• Understands the importance of scheduling as a driver of practice success.
• Thrives in a structured, growth-focused environment.

Compensation & Benefits:

• Competitive compensation based on experience.
• Performance-based bonus opportunities.
• Supportive and collaborative team environment.
• Opportunities for growth and professional development.

Join Our Team:
If you are professional, organized, and adaptable-and thrive in a fast-paced, patient-focused environment-we’d love to meet you. Apply today and take the next step in your career with us.