Support Operations Analyst IV
A client with Kforce is seeking a Support Operations Analyst IV to join their team in Atlanta, GA. Partner Analytics & Ecosystem Dashboarding: The Control Tower: Visibility for the Indirect Channel: The Gap: The Partner ecosystem is often data-messy. Without Data Science to clean and normalize partner data, we risk flying blind on channel performance, certification compliance, and territory "white space." The Solution: A dedicated analyst to maintain the "Single Pane of Glass" for the Channel Chief. Key Responsibilities: Ecosystem Health:
- Performance Tracking: Monitor partner commitments vs. actuals (Deal Reg, Revenue, Training)
- Data Hygiene: Regularly audit the PRM (Partner Relationship Management) system to remove duplicate partner records and normalize data
- Dashboard Ownership: Build and maintain Tableau/Power BI/Salesforce dashboards that replace previous ad-hoc Data Science reports
- White Space Analysis: Map current partner coverage against target TAM (Total Addressable Market) to identify regions needing recruitment
- Report Uptime: Dashboards are current and available 24/7 for leadership
- Partner Compliance: % of active partners with up-to-date certifications
- Forecasting Accuracy: Reduction in "surprise" slips in the channel pipeline
- Bachelor's or Graduate degree (Business, Analytics) or equivalent work experience
- 5-7 years of relevant experience in sales operations, revenue operations, or sales support, focused on strategic and operational impact
- 2-3 years of experience working with customer-facing teams, especially Inbound and SDR
- Experience leading complex projects/programs or organizational change
- Strong analytical and problem-solving skills (simplifying complex problems and developing data-backed solutions)
- Strong business acumen and creativity
- Strong SQL knowledge and expertise
- Excellent communication and presentation skills
- Strong interpersonal skills and ability to influence stakeholders
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