Digital Strategy Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Digital Strategy Manager do?

As a Digital Strategy Manager at Fiserv, you will lead the digital content creation strategy aligned to our business imperatives and key focus areas, increasing brand awareness via digital channels. This role combines technical expertise with creative thinking and outstanding communication skills. You will analyze user data, gather requirements, initiate projects, and execute effective digital marketing strategies, ensuring projects are completed accurately and timely across all Fiserv business areas. The Digital Strategy Manager is key to growing our business, customer base, and improving user experience.

What you will do:

• Collaborate with business marketers to ensure appropriate representation of solutions and capabilities on Fiserv digital properties.
• Create web pages on fiserv.com using Adobe Experience Manager (AEM) CMS.
• Ensure quality web content is responsive across desktop, tablet, and mobile devices. Manage and monitor website accessibility to ensure ADA compliance standards are met.
• Manage a team of contractors and agency resources to deliver professional-quality content for fiserv.com, microsites, marketing campaigns, and other digital marketing channels.
• Work closely with brand, design, and editorial teams to ensure excellent online copy and web design.
• Collaborate with product marketing teams, business unit marketers, and User Experience and Search Engine Optimization (SEO) teams to create world-class customer experiences.
• Analyze and track web traffic and SEO metrics, suggesting solutions to boost web presence.
• Monitor market trends, digital enhancements, new technologies, and competition for continuous improvement of web properties.

What you will need to have:

• 5+ years of experience with web design
• Experience with CMS environments and HTML coding.
• Proficient in the Microsoft Office suite.
• Bachelor’s degree or an equivalent combination of education, work, and/or military experience.

What would be great to have:

• Adobe Experience Manager (AEM)
• Experience working with multiple stakeholders in a fast-paced, deadline-driven. environment, with proven ability to respond flexibly to changing priorities.
• Experience communicating, collaborating, and synthesizing feedback across multi-disciplinary teams such as product, strategy, marketing, and/or creative teams.
• Experience in problem-solving and working independently.
• Experience with analytical and project management skills.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Ability to travel up to 30% of the time and work weekends/evenings, as necessary.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-CR1 #LI-Onsite

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.