Air Export Supervisor

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Scope of Position:

To manage and further develop the air export product in the marketplace through focus on Operations, Finances, People, Systems, and Culture in adherence to the company’s policy and procedures; support Air Product Business Development Manager to maintain & grown current business and gain new business.

Expectation of Time Spent:

• Team/people Development: 30%
• Operations: 25%
• Customer Service: 25%
• Accounting/Finance: 15%
• Other: 5%

Major Duties and Responsibilities:

Operations:

• Workflow Execution
• Ensures the workflow is monitored and executed upon daily based on GBO standards
• help maintain the accuracy and quality of data on the workflow
• Delegate out to the team and call out hot shipments

KPI Management

• Complete understanding of department KPI’s based on GBO and company standards.
• Weekly deep diving into KPI’s that are slipping and how we can improve
• Maintaining and exceeding GBO Air Lateral standards by overall score of 90%
• Explaining to team members the WHY behind the KPI’s

Continuous Process Improvement

• Constant pursuit of improving a departments process and driving quality
• Timely closing of CAPA’s, involvement in service improvement areas from warehouse to airlines, etc.

Exceptional Customer Service:

QBR

• provide input and perspective into client reviews.
• helps with corrective actions if necessary
• attend when possible

Corrective Action Plan

• Responsible to ensure that service failures are thoroughly root caused and prevented in the future. 
• Responsible to ensure that the team understands and reviews the corrective actions put in place

Timely & Effective Communication

• Ensures that the team is effectively communicating to customers. No 2nd request emails.
• Ensures that the team understands how to respond to emails professionally and timely.

Accounting/Finance:

Billing accuracy & Timeliness

• Accountable to first time quality within the department through reduction of EDE’s within 2 days, over 30 days billings under 10%, FDS report under 30 days and add bill reduction to 10% or less

Accounts Payable

• Trains and helps team understand AP reserves to prevent future excursions
• Works with accounting on trending and prevention to ensure service providers are paid accurately. Reserves resolved in two weeks from report date, reduce reserves by 35% YOY.
• Approves absorbs for the team when necessary up to $1000

Accounts Receivable

• Supports accounts receivable by ensuring billing is accurate to prevent disputes.
• Ensures the team is resolving accounts receivable issues within 1 weeks’ time
• Works with customers when true disputes arise between operations and customer.

Development:

Employee Development

• Rewarding and recognizing employees when they do well.
• Coaching employees when mistakes are made or situations not handled correctly.
• Showing them leadership qualities by exhibiting those as an example

One on One’s

• Holding monthly one on one’s with employees by establishing goals and benchmarks outlined in reviews.
• Having honest and vulnerable conversations about the employee’s performance and ambitions.

Personal Development

• development through mentorship with colleague or coworker who can help and invest into supervisors future
• reading books, watching videos, articles are all apart of developing one’s leadership

Department meetings

• Running department meetings by sharing the department’s goals, visions and communicating relevant branch/company information.

Other:

Culture

• Responsible for exhibiting and cultivating a department dedicated to the Expeditors culture while creating a unique culture for the department.

Behavioral Absolutes

• Adhering to and maintaining the unspoken norms of the office. On time, never let the phone ring twice, etc.

Sales and Retention

• Responsible for ensuring that every desk understands its role in the sales/retention process.
• Accountable for attending sales or retention meetings when possible and supporting the sales team.

Timecards

• Accountable to the timecard process by providing timely and accurate recording of employees time. Further complying with the approval process per the audit requirements.

Qualifications

• Bachelor's Degree or equivalent industry experience
• Minimum of 3 years of Supervisory experience 
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Conflict resolution skills
• Computer skills (Microsoft Word, Excel, Power Point)
• Hazardous Materials certification (preferred)
• Fluent in English

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

Reporting Structure: Air Export Manager

All your information will be kept confidential according to EEO guidelines.