Software Support Specialist

Software Support Specialist
Griffin, GA

No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential. At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company. By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry. With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.

We are currently looking for a Software Support Specialist to join our team at our home office located in Griffin, GA (hybrid schedule available) . In this role, you will be responsible for providing technical support and troubleshooting assistance for software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve software-related issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.

Location:

• Griffin, GA

• Hybrid schedule available

Key Responsibilities:

• Provide technical support for all software applications and systems used. These systems include HRIS, time & attendance, ATS, VMS, and SMS platforms and our internal ticketing system, Jira.

• Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.

• Set up new workstations, including configuring laptops, monitors, and related hardware.

• Assist with software installation and configuration for new users and devices.

• Respond to and manage support tickets and queries from staff related to software and hardware.

• Maintain and update documentation for software and hardware setup procedures.

• Occasionally work with external vendors for troubleshooting and software-related issues or updates.

• Collaborate with team members to optimize software and hardware setups for improved productivity.

Qualifications:

• Familiarity with back-office systems like HRIS, T&A, and ATS platforms.

• Familiarity with commonly used office software (e.g., Microsoft Office, productivity tools) and hardware (laptops, monitors, etc.).

• Strong knowledge of troubleshooting software issues and hardware setup.

• Experience setting up and configuring workstations for new employees.

• Good problem-solving skills and the ability to work independently.

• Excellent communication skills, both written and verbal.

Background:

• Associate’s degree in Computer Science, or related field/related experience in lieu of degree

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.