Case Manager
Job Description
Job Description
We are looking for a detail-oriented and meticulous Case Manager to join our team in Atlanta, Georgia. This is a long-term contract position offering an excellent opportunity for growth within the organization. The ideal candidate will play a key role in managing incoming leads, ensuring effective communication, and maintaining high standards of customer service.
Responsibilities:
• Handle high volumes of incoming leads and inquiries, assisting the intake specialist to ensure timely responses.
• Evaluate and categorize potential clients, distinguishing between those with relevant experience and others.
• Collaborate with the team daily to review and discuss lead quality and client needs.
• Provide courteous and thoughtful communication with clients, especially those with health concerns or elderly individuals.
• Maintain accurate records and documentation for client interactions and lead management.
• Ensure adherence to protocols and processes for lead intake and follow-up.
• Deliver exceptional customer service, addressing client queries with efficiency and professionalism.
• Support administrative tasks as needed to streamline operations and enhance productivity.
• Coordinate with internal teams to ensure seamless handling of client information.
• Uphold confidentiality and sensitivity when dealing with client data.
• Proven experience in administrative roles or similar positions.• Strong customer service skills with the ability to manage high volumes of inquiries.
• Excellent verbal and written communication abilities.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with handling sensitive client populations, including elderly individuals or those with health concerns.
• Quick learner with strong organizational and multitasking capabilities.
• Proficiency in managing inbound and outbound calls.
• Knowledge of Social Security Administration processes and legal assistant tasks is a plus.
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