Golf Cart Tech Support Specialist (Remote, EST/CST)

Job Description

Job Description

What we sell:
Golf cart accessories, parts, and batteries to DIYers across the nation.

Who we are:
Fast growing ecommerce brand with a remote team of 10 and a physical warehouse for fulfillment. We all share a similar passion for golf carts and making people’s golf cart lives better. We are committed to being the best in the industry in the areas we care most deeply about. If that’s you as well, come join us on this quest!

Why we’re hiring:
Customer questions are becoming more technical — especially around lithium battery purchases, installs, controllers, and compatibility. Many are working on their first major upgrade and need real guidance, not just tracking updates. We’re adding a second full-time support specialist who understands how golf carts work, can help troubleshoot with confidence, but can also guide customers to what’s best for them and their golf cart needs.

This job requires:
✅ You’ve installed a lithium battery, controller, or motor on a golf cart
✅ You enjoy taking complex concepts and simplifying them for customers
✅ You’re comfortable solving problems over the phone and by email

✅ You enjoy recommending products to best fit customer needs

What you’ll do (daily):

· Take ~30–40 inbound calls: install issues, compatibility checks, and part recommendations

· Respond to ~20–40 emails: troubleshooting, pre & post order customer questions

· Review returns and warranty issues: collect photos, verify problems, issue replacements/refunds

· Use internal tools to check SKU specs, cart model compatibility, and inventory

· Regularly be on the lookout for subpar products & processes so we, as a team, can always be improving experiences for customers

You need to be good at:

· Being passionate about golf cart parts, as customers regularly seek your guidance for what to buy

· Talking to both beginners and pros without being condescending or vague

· Reading and explaining spec sheets and product instructions

· Staying organized — you’ll be juggling dozens of open threads at once

Who this job won’t work for:

· People who don’t enjoy talking to people and solving problems

· People who need scripts to handle technical questions

· People who don’t like customer service and only want to do technical troubleshooting

Requirements:

· Hands-on golf cart experience (battery, controller, or motor install experience required)

· Strong written and verbal communication skills

· Comfortable learning tools like Shopify, Gorgias, and Excel

· Stable internet and a quiet workspace

Schedule:

· Monday–Friday, 9 AM to 5 PM EST (some flexibility possible)

As a small, but fast-growing golf cart company with a family atmosphere, we are hard-working and sometimes scrappy, to get the job done well, pursuing everything with excellence and integrity so we can improve our customers lives AND the lives of our employees. We help golf cart owners take their golf cart experience to the next level. Our growth is built upon a customer-first mentality. Our mission is to expound upon this pillar by having best-in-class products, building operational excellence, and creating an unrivaled customer experience. To get there, we need people who can enter into our customer’s world and figure out what is the best experience for them. More importantly, we need people who take pride in the integrity of their work and get things done. Is this you? Come join us in this quest!

Company Description

As a small, but fast-growing golf cart company with a family atmosphere, we are hard-working and sometimes scrappy, to get the job done well, pursuing everything with excellence and integrity so we can improve our customers lives AND the lives of our employees. We help golf cart owners take their golf cart experience to the next level. Our growth is built upon a customer-first mentality. Our mission is to expound upon this pillar by having best-in-class products, building operational excellence, and creating an unrivaled customer experience. To get there, we need people who can enter into our customer’s world and figure out what is the best experience for them. More importantly, we need people who take pride in the integrity of their work and get things done. Is this you? Come join us in this quest!