Sr. Customer Experience Coordinator

Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

Mohawk is seeking a Sr. Customer Experience Coordinator to provide our customers with an exceptional experience. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction. The Sr. Customer Experience Coordinator will also manage a variety of administrative assignments to ensure accuracy of customer and product information.

What you’ll do:

• Execute daily customer experience tasks, including calls, order processing, delivery status updates, claims, and purchase orders.
• Respond promptly to customer inquiries via phone, email, and chat.
• Proactively resolve customer issues and provide timely solutions.
• Coordinate communication between customers and internal associates.
• Serve as a resource for customer experience support within the team.
• Maintain accurate records of customer interactions and resolutions.
• Perform basic analysis and apply standard procedures to solve problems.
• Assist with warehouse and inventory tasks as needed.

What you have:

• Foundational experience in customer service, order management, or administrative support.

What you’re good at:

• Applying conceptual knowledge of theories, practices, and procedures within your discipline to solve problems and drive results.
• Communicating clearly and effectively, with strong problem-solving and organizational skills.
• Managing multiple priorities with excellent time management and the ability to multitask in fast-paced environments.
• Handling sensitive and confidential information with integrity, discretion, and professionalism.
• Demonstrating proficiency in Microsoft Office Suite, especially Excel, to support data-driven decision-making.

What else?

• We’re located in a pretty great spot – check out this video to see what we mean.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.