Operations Manager

Job Description

Job Description

This position reports to the CEO for Hudson, and for purposes of the project the General Manager. Exclusively provides oversight and works with our partner LAZ Parking in managing all parking operations and functions. Fully responsible for supervision of Customer Service/Maintenance Representatives, Customer Service Advocates, Valet Cashiers and Key Attendants on Hudson staff. Will ensure that staff provides customer support and maintenance for all assigned public and employee parking facilities. Available during normal working hours or at such other times as the operational management of the Parking Enterprise may require.

Operations Manager Skills we are looking for:

• Excellent communications skills
• Proven leadership abilities
• Dependable
• Ability to train and motivate others
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• Knowledgeable of parking and airport operations
• Knowledgeable of basic safety measures
• Displays integrity at all times

Essential Duties/Responsibilities:

• Capable of developing knowledge of Airport procedures, Operator’s Standard Operating Procedures, as well as industry standards and trends.
• Knowledge scope of operations includes but not limited to:
  • Compliance with all Government Regulations
  • Budgeting
  • Expense control
  • Staff development
  • Training
  • Human resources
  • Employee discipline
  • Customer service
  • Staff Assessment
  • Develop daily, weekly, and monthly Reports
• Monitor Staff responsibilities daily.
• Work as liaison between the Prime, Airport and public.
• Demonstrate the ability to consistently make appropriate decisions regarding the operation.
• Possess excellent communication and interpersonal skills and be knowledgeable in Microsoft Word, Excel, and Power Point.
• Required to attend, participate, produce, and report on the multiple aspects of the operations as well as conduct meetings with various levels of the Airport.

Performance Standards/Goals:

1. Physical demands are representative of those primarily encountered in an office environment.
2. Environmental factors are described as representative of those encountered while performing the essential functions of this job.
3. Although 20% or more the functions are performed inside a typical office, regular exposure to job sites will occasionally expose one to extreme weather and noise levels.