Guest Experience Manager - Signia by Hilton Atlanta

Signia by Hilton Atlanta - where charm and grace welcome the world with 4-star service is looking for a Guest Experience Manager!

This position will report to the Director of Rooms and will oversee a team of 7 per shift including bellperson, concierge and pre arrival coordinators to help elevate the guest experience, this is a 976-room milestone property with over 140,000 sq. ft. in banquet space and 8 unique F&B outlets!

The ideal candidate will have 1 year of OnQ experience and 1 year management experience in a similar role within Hilton. Having previous luxury experience with Forbes training is required

Shift Pattern: Open availability and Weekend/holiday availability are required. This role will require all shifts including overnights

The Benefits:*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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What will I be doing?

• Source & Coordinate with concierge and pre-arrival coordinators to enhance guest experience.
• Review all arrivals for the upcoming days and ensure all preferences are communicated with relevant departments
• Run reports to prepare for VIP Arrivals with all operational departments
• Coordinate all guest preferences with other departments (IRD, HSK, ENG) on a daily basis
• Responsible for physical inspection of rooms with special requests prior to arrival
• Coordinate all VIP amenities requested by Sales, Business Travel Sales Manager, Executive Office… and more.
• Assist the Front Office Team in the day to day Departmental/Hotel operations
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee daily operations in all Guest Services departments
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Manage administrative projects and ensure adherence to established quality standards

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!