Korean Speaking Service Advisor
Job Description
Job Description
Gwinnett Place Nissan is seeking a dedicated and customer-focused Korean Speaking Service Advisor to join our team in Duluth, GA. In this role, you will assist our Korean-speaking and English-speaking customers by providing exceptional service advice, coordinating service appointments, and ensuring a smooth and positive service experience.
Responsibilities- Serve as the primary point of contact for Korean-speaking and English-speaking customers seeking vehicle service.
- Communicate effectively in Korean and English to understand customer concerns and explain service options.
- Schedule and coordinate service appointments in a timely manner.
- Work closely with service technicians to ensure customer needs are met accurately.
- Provide updates and follow-up with customers regarding service status and completion.
- Maintain accurate records of customer interactions and service requests.
- Promote additional service offerings and enhance customer satisfaction.
- Fluent in Korean and English, with excellent verbal and written communication skills.
- Experience in a customer service or automotive service role preferred.
- Ability to multitask and manage various customer requests efficiently.
- Strong interpersonal skills and a customer-oriented attitude.
- Basic computer skills and familiarity with scheduling software.
- Reliable and able to work in our Duluth, GA location.
- Competitive compensation paid semi-monthly ranging from $48,000 to $110,000+ per year.
- Opportunity to work in a supportive and multicultural environment.
- Training and professional development opportunities.
- Employee discounts and other company benefits.
Gwinnett Place Nissan is a reputable automotive dealership located in Duluth, GA, committed to providing high-quality vehicles and outstanding customer service. We value diversity and strive to create an inclusive environment where all employees and customers feel welcomed and respected.
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