Customer Service Representative
Job Description
Job Description
We are looking for a Customer Service Representative in Georgia to provide attentive support to international clients. This contract opportunity with potential for a permanent role is ideal for someone who enjoys building client relationships, coordinating service needs, and keeping customers informed in a fast-moving freight environment. The person in this role will work closely with internal partners to help manage reporting, scheduling, and shipment visibility while delivering a consistently high standard of service.
Responsibilities:
• Serve as a primary point of contact for customer inquiries, delivering timely and attentive assistance across daily account needs.
• Partner with operations and other internal teams to coordinate scheduling details, reporting requests, and freight status updates.
• Track shipments and communicate proactively with clients regarding delivery progress, timing changes, and service-related concerns.
• Address customer issues with a solution-focused approach, documenting details clearly and escalating matters when additional support is required.
• Maintain organized and accurate records of account activity, customer communications, and service requests.
• Support efficient handling of inbound calls, order-related updates, and account requests while meeting expected service levels.
• Build lasting client relationships by providing dependable follow-through and a consistently customer-centered experience.
• At least 2 years of experience in customer service, account support, account management, or a related client-facing role.• Demonstrated ability to manage customer relationships and handle concerns with professionalism and sound judgment.
• Strong multitasking and organizational skills with the ability to stay detail-oriented in a high-volume setting.
• Reliable attendance and punctuality with a consistent record of dependability.
• Working knowledge of Microsoft Office applications, including Excel.
• Ability to work independently while also collaborating effectively with cross-functional teams.
• Experience with inbound call support, order entry, or account coordination is highly valued.
• Background in transportation, logistics, freight, supply chain, distribution, or enterprise client support is preferred.
Recommended Jobs
Caregiver - Immediate Start - Weekends
Job Description Job Description Salary: 13 Visiting Angels Atlanta/Midtown is seeking dynamic Caregivers for immediate openings. As a Visiting Angel Caregiver, you will provide non-medical, 1-1…
Shift Supervisor
Job Description Job Description Job Purpose: Shift Supervisors assist in supervising the overall operations of the bakery-cafe to ensure company standards are maintained and continually impr…
Senior Project Engineer
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model…
Emergency Services Specialist I - Contents
Job Description Job Description About Company: Endurant Disaster Recovery is a rapidly growing force in the disaster recovery and restoration industry, strategically expanding through key acqu…
Account Manager - State Farm Agent Team Member
Job Description Job Description Benefits: ~401(k) matching ~ Bonus based on performance ~ Competitive salary ~ Dental insurance ~ Health insurance ~ Paid time off ~ Training & devel…
Legal Secretary
Join a respected law firm seeking an experienced Legal Secretary to support a busy legal team in a fast-paced environment. This role is ideal for a detail-oriented professional with strong organizat…
Special Hazards Inspector
$2500.00 Sign on Bonus!!! How would you feel if you could work and have time for a life with your family ? How would you feel if you could work in an environment that truly values you and the kno…
Sales Representative - Uniform
Requisition Number: 225669 Job Description Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Mo…
General Manager
Description Do you have strong customer service, leadership, and teamwork skills? Join our team at Boardwalk Burger and Fries as a Restaurant Manager! We’re seeking motivated, results-driven lea…
PA Program Clinical Support Specialist
Job Description Job Description Office: Graduate Studies Reports to: Director of Physician Assistant Program Work Period: 12-month Hours: Full-time Overtime: Exempt Job Grade:…