Emergency Services Specialist I - Contents

Job Description

Job Description

About Company:

Endurant Disaster Recovery is a rapidly growing force in the disaster recovery and restoration industry, strategically expanding through key acquisitions to enhance its service capabilities and geographic reach. The company's mission is to provide comprehensive and efficient restoration services, helping communities recover from unforeseen events.

A pivotal step in Endurant's expansion was the acquisition of Parker Young Restoration of Norcross, Georgia. This move provided Endurant with a robust presence in the southeastern U.S., integrating Parker Young's decades of expertise in fire, water, storm, and mold damage restoration, as well as reconstruction. This significantly strengthened Endurant's operational capacity and market penetration in the region.

Further solidifying its national footprint, Endurant also acquired McCabe Restoration of Memphis, Tennessee. McCabe, a trusted name in the Mid-South, brought a crucial foothold in a strategic central U.S. market. This acquisition expanded Endurant's network and response capabilities, increasing resources and personnel for larger, more complex projects across a wider service area.

These strategic integrations of Parker Young and McCabe represent defining moments for Endurant Disaster Recovery. By consolidating industry knowledge and operational best practices, Endurant now offers a more robust, efficient, and localized response to clients, firmly cementing its position as a leading and reliable partner in the restoration industry. The combined strength of Endurant, Parker Young, and McCabe creates a formidable entity poised for continued growth and unparalleled service.

About the Role:

The Emergency Services Specialist I - Contents plays a critical role in the construction industry by providing expert response and recovery services related to property contents affected by emergencies such as fire, water damage, or other disasters. This position focuses on assessing, documenting, and managing the restoration and cleaning of contents to mitigate loss and facilitate efficient recovery for clients. The specialist collaborates closely with property owners, insurance adjusters, and restoration teams to ensure that all contents are handled with care and restored to pre-loss condition whenever possible. This role requires a thorough understanding of emergency response protocols, contents handling techniques, and safety standards to protect both the property and personnel involved. Ultimately, the Emergency Services Specialist I contributes to minimizing downtime and financial impact for clients by delivering timely and professional contents restoration services.

Minimum Qualifications:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Basic knowledge of contents restoration and emergency response procedures.
• Ability to work flexible hours including nights, weekends, and holidays as needed.
• Physical ability to lift and move heavy objects and work in challenging environments.

Preferred Qualifications:

• Certification in Contents Restoration or related emergency services (e.g., IICRC certification).
• Experience working in emergency services or restoration within the construction industry.
• Familiarity with insurance claim processes and documentation.
• Strong communication and customer service skills.
• Training in OSHA safety standards and hazardous materials handling.

Responsibilities:

• Respond promptly to emergency calls involving property contents affected by fire, water, mold, or other damages.
• Conduct detailed assessments and inventories of damaged contents to determine restoration or replacement needs.
• Coordinate and execute contents pack-out, cleaning, storage, and pack-back processes in accordance with industry best practices.
• Maintain accurate documentation and reports for insurance claims and client communications.
• Ensure compliance with safety regulations and company policies during all phases of emergency response and restoration.

Skills:

The required skills enable the specialist to effectively assess damage and execute restoration tasks with precision and care, ensuring client satisfaction and safety. Strong organizational skills are essential for managing inventories and coordinating logistics during emergency responses. Communication skills facilitate clear interactions with clients, insurance representatives, and team members, which is vital for smooth operations and accurate documentation. Preferred skills such as certification and industry experience enhance the specialist’s ability to apply advanced restoration techniques and comply with regulatory standards. Together, these skills ensure that the specialist can respond efficiently to emergencies, minimize property loss, and support the overall recovery process.