Client Service Representative (CSR)

Job Description

Job Description

Description

Sprayberry Animal Hospital , a leading veterinary clinic in Marietta , GA , is seeking a dedicated and compassionate Client Service Representative (CSR) to join our dynamic team. The ideal candidate will possess a strong passion for animal care and client service, ensuring our furry patients and their owners receive the highest level of support and expertise.

If you are passionate about veterinary medicine and dedicated to providing exceptional service to pet owners, we encourage you to apply for the Client Service Representative position at Sprayberry Animal Hospital . Join us in making a difference in the lives of pets and their families!
Key Responsibilities

Client Interaction :

• Greet and assist pet owners in a warm, friendly manner, addressing inquiries and providing information about our veterinary services.

Appointment Management :

• Schedule, confirm, and manage appointments, ensuring efficient utilization of veterinarians’ time while accommodating clients’ needs.

Client Education :

• Communicate essential information regarding pet health, preventative care, vaccination protocols, and post-operative care to clients.

Records Management :

• Maintain accurate and organized client and patient records using veterinary practice management software.

Billing and Payments :

• Process payments, manage invoices, and discuss treatment plans and associated costs with pet owners.

Support Veterinary Team :

• Collaborate with veterinarians and veterinary technicians to ensure seamless patient care and effective communication.

Handle Emergencies :

• Remain calm and efficient during high-pressure situations, assisting clients and pets in emergency situations with empathy and professionalism.

Follow-up Care :

• Conduct follow-up calls to check on patient recovery and client satisfaction, reinforcing the importance of ongoing care.

Skills, Knowledge & Expertise to be Successful

Communication Skills :

• Excellent verbal and written communication skills to effectively engage with clients, team members, and vendors.

Customer Service Orientation :

• Strong commitment to providing outstanding client experiences, demonstrating empathy and patience in all interactions.

Multi-tasking Ability :

• Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.

Problem-Solving Skills :

• Demonstrated ability to address client concerns and resolve issues promptly and efficiently.

Technical Proficiency :

• Proficient with veterinary software systems and Microsoft Office Suite; quick learner of new technologies.

Prior Experience in Veterinary Medicine :

• Minimum of 1-2 years of experience in a veterinary clinic or animal hospital setting is required.

Client Service Experience :

• Previous experience in customer service roles, particularly in veterinary medicine, is highly desirable.

Qualifications

• Education: High school diploma or equivalent; some college coursework in animal science, veterinary technology, or related fields is preferred.

Knowledge of Veterinary Medicine :

• Understanding of common veterinary procedures, animal behavior, and pet health care best practices.

Team Collaboration :

• Proven ability to work effectively within a team and contribute positively to a collaborative work environment.

At Innovetive Petcare, we value our employees and offer a comprehensive benefits package, including:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holiday pay
• 401(k) retirement plan with employer match
• Continuing education and professional development opportunities
• Employee pet care discounts
• Supportive work environment focused on teamwork and professional growth