Certified Medical Assistant (CMA)/Surgical Scheduler

Job Description

Job Description

We are seeking an experienced Certified Medical Assistant (CMA) to join our dynamic colorectal surgery practice. The CMA will play a vital role in assisting physicians with patient care, conducting administrative duties, and maintaining a smooth workflow in a busy medical office. This position requires strong clinical skills, a compassionate demeanor, excellent communication abilities, and a proven ability to adapt to the fast-paced nature of a colorectal surgery practice. The CMA will assist with a variety of procedures and patient care duties while ensuring a high standard of customer service and patient satisfaction.

Key Responsibilities:

Clinical Duties:

• Patient Care:

  • Prepare and assist patients for colorectal exams and procedures, ensuring the patient's comfort and addressing any concerns.

  • Take patient histories, vital signs, and document medical information accurately.

  • Assist the physician during minor surgical procedures and other treatments.

  • Educate patients on procedures, pre- and post-surgical care, and lifestyle modifications (e.g., diet and exercise).

  • Prepare and sterilize equipment and instruments for procedures and exams.

Administrative and Clerical Duties:

• EPIC Experience & Documentation:

  • Use the EPIC electronic health record (EHR) system to accurately document patient histories, vitals, and other pertinent data.

  • Schedule patient appointments, surgeries, and follow-up visits in EPIC.

  • Manage patient records, ensuring that all data is up-to-date, accurate, and compliant with HIPAA regulations.

  • Process insurance verifications and obtain authorizations for procedures.

• Communication:

  • Answer and triage patient phone calls, providing information or directing inquiries to the appropriate staff members.

  • Provide clear, empathetic communication to patients, especially when delivering sensitive or difficult information.

  • Ensure that patient inquiries are responded to promptly and follow up on referrals or lab results.

  • Coordinate with other medical professionals and staff to ensure proper scheduling, follow-ups, and care continuity.

• Inventory Management:

  • Assist with the ordering and maintenance of medical supplies and equipment.

  • Ensure proper stock levels of medical supplies, medications, and other materials required for patient care.

Customer Service & Patient Experience:

• Patient Interaction:

  • Greet patients with professionalism, empathy, and respect to create a welcoming and comfortable environment.

  • Ensure the patient experience is smooth, including addressing concerns, minimizing wait times, and explaining procedures as necessary.

  • Maintain high standards of confidentiality and ethical practice when dealing with patient information and interactions.

• Emotional Maturity & Professionalism:

  • Demonstrate strong emotional maturity in handling difficult or sensitive patient situations, such as when patients express fear, anxiety, or frustration about their condition.

  • Stay composed in high-pressure situations and manage multiple tasks with efficiency and a positive attitude.

  • Exhibit a strong work ethic by consistently arriving on time, maintaining focus, and ensuring tasks are completed efficiently.

• Team Collaboration:

  • Work closely with physicians, other medical assistants, nursing staff, and office personnel to ensure seamless operations.

  • Display flexibility and adaptability, understanding the needs of the practice and jumping in to assist in various areas as needed.

Required Skills & Qualifications:

• Certification:

  • Current certification as a Medical Assistant (CMA) from an accredited program (e.g., AAMA).

• Experience:

  • Previous experience working in a clinical setting, preferably in a surgical or colorectal surgery practice .

  • EPIC Experience : Proficiency with the EPIC electronic health record system is required, including experience with patient charting, appointment scheduling, and prescription management.

  • Experience assisting with minor procedures, patient preparation, and patient education.

• Technical Skills:

  • Strong knowledge of medical terminology, especially related to colorectal conditions and surgeries.

  • Proficiency in basic clinical skills.

  • Ability to perform diagnostic tests and understand results, especially those related to colorectal health (e.g., lab tests, stool samples).

• Customer Service & Interpersonal Skills:

  • Exceptional communication skills, with the ability to clearly explain medical terms and procedures to patients in a compassionate manner.

  • Demonstrated ability to remain calm and empathetic under pressure, particularly when dealing with emotional or distressed patients.

  • Ability to establish and maintain positive working relationships with patients, colleagues, and medical staff.

• Personal Characteristics:

  • A strong work ethic, with a commitment to punctuality, attention to detail, and consistently providing high-quality patient care.

  • High emotional maturity, able to handle sensitive situations with empathy and professionalism.

  • Flexibility to work in a fast-paced environment, managing a variety of duties with precision and care.

  • Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in colorectal or gastrointestinal surgery settings.

• BLS/CPR Certification (or ability to obtain within a certain timeframe).

• Experience with surgical instrument sterilization and handling.

Physical Requirements:

• Ability to lift and move medical supplies and equipment (up to 25 lbs).

• Ability to stand for extended periods, assist patients in positioning, and perform other physical tasks related to patient care.

• Regular bending, reaching, and assisting patients with mobility when necessary.

At Piedmont Colorectal Associates, we are committed to providing the highest quality care to our patients. We specialize in the diagnosis and treatment of colorectal conditions, offering compassionate and comprehensive care. We value each member of our team and encourage a collaborative environment where everyone’s skills are respected and utilized. Join us in our mission to improve patient health and well-being through exceptional care and service.

Company Description

At Piedmont Colorectal Associates, we are committed to providing the highest quality care to our patients. We specialize in the diagnosis and treatment of colorectal conditions, offering compassionate and comprehensive care. We value each member of our team and encourage a collaborative environment where everyone’s skills are respected and utilized. Join us in our mission to improve patient health and well-being through exceptional care and service.