Restaurant Floor Manager at Country Club

Centered in the heart of Johns Creek, Georgia, St Ives Country Club has maintained a standard of private club excellence since 1989. We are seeking a Floor Manager for our Ascott Restaurant located on the main level of our clubhouse. The Ascott Floor Manager is a salaried exempt role that reports to the Assistant Food & Beverage Director.

The Ascott Floor Manager oversees all aspects of St Ives Country Club’s Ascott Restaurant, assuring the highest quality of standards. The Floor Manager is expected to be a leader of the F&B team while on the restaurant floor, with a strong visible presence and a primary focus on training and developing staff. A manager will assist in designing and executing not only a high-class service program, but excellent social events and experiences. The Floor Manager will spend much of their time interacting with St Ives members and guests when on property, making recommendations while building professional and personal connections. This is a management position within St Ives Country Club that will be one of the key faces of Food and Beverage Leadership both to members and employees at St Ives.

ESSENTIAL RESPONSIBILITIES

• Establish and maintain a welcoming, professional relationship with all St Ives members and employees.
• Assist in creating and managing F&B staff schedules.
• Train, mentor, and evaluate all front-of-house F&B staff.
• Receive and appropriately resolve complaints concerning food, beverage, and service.
• Serve as a liaison between the dining room staff and the kitchen staff.
• Maintain open lines of communication with the culinary staff and all food outlets.
• Assure that side work gets accomplished at the beginning and end of each shift.
• Conduct pre-shift meetings for lunch and dinner service.
• Make suggestions on improving service, hours of operation, menus, etc.
• Attend scheduled Banquet Event Order (BEO) staff meetings.
• Have a strong working knowledge of all menus and beverage programs.
• Handle daily Food & Beverage operations in assigned dining outlets of St Ives.
• Be fully conversant with all statutory requirements regarding a Food & Beverage Operation, ensuring that applicatons for all licenses, including special licenses, are completed in a timely manner, and that the conditions affecting the issuance and maintenance of a liquor license are not jeopardized.
• Personally conduct and/or ensure that regular on-the-job training is taking place to the highest professional standards.
• Oversee the implementation of all St Ives policies and procedures for Food & Beverage staff.
• Interact daily with members and guests to assure maximum satisfaction by answering questions, solving problems, overseeing services, and cleanliness.
• Continuously improve members and guest satisfaction and loyalty by ensuring that all situations are dealt with politely, calmly, and with maturity and understanding.
• Carry out requests and instructions given by the Assistant F&B Director in a timely manner.
• Perform all other duties as assigned.

WORK ENVIRONMENT

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach.
• Push, pull, and/or lift to 50 pounds.
• Continuous repetitive motions.
• Club & Restaurant Operating Hours: 7 a.m. until 11 p.m. Weekends, Holidays, and Weekdays (Closed Mondays)

REQUIRED QUALIFICATIONS

• Must have honesty, integrity, ethics, and professionalism.Must have at least two years of Food and Beverage FOH experience in an active and high-volume environment.
• Private club experience preferred.
• Previous Management experience is a plus.
• Must be physically able to perform job duties with good eyesight (with/without correction) and good hearing (with/without correction).
• Must fluently speak and read English using good grammar.
• Bilingual skills are a plus.
• Excellent people management skills.
• Good communication skills.
• Must hold a current Johns Creek Pouring Permit (MUST BE OBTAINED DURING ONBOARDING PROCESS IF NOT ALREADY IN POSSESSION)
• TIPS Alcohol Certification (WILL PROVIDE APPLICATION UPON EMPLOYMENT).
• NorthStar Systems & POS knowledge (or familiarity) is a plus.
• Must have a working knowledge of wine, beer, and spirits, along with their proper service.
• Must have at least two years of Food & Beverage FOH experience in an active and high-volume environment.
• Private club experience preferred.
• Previous management experience preferred.
• Strong interpersonal and communication skills, with the ability to engage effectively with staff, members, and guests.
• Must be alert, safety-conscious, and capable of responding calmly and swiftly in emergency situations.
• Demonstrates professionalism, a strong work ethic, and the ability to work effectively as part of a team.
• Must be adaptable and flexible, with the ability to adjust to changing schedules, shifts, and priorities, including evenings, weekends, holidays, and special events as needed.
• Efficiently complete assigned tasks and consistently perform opening and closing duties as required.
• Demonstrate honesty, integrity, and professionalism, with a strong commitment to delivering exceptional service that exceeds member expectations.

IMPORTANT : By submitting your resume online, you hereby authorize St Ives Country Club to contact, obtain, and verify the accuracy of the information contained in your application from all current and/or previous employers, references, and educational institutions. You also hereby release from liability St Ives and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.

You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of your application or immediate termination of employment if you are employed by St Ives whenever the misrepresentation or material omission is discovered.