Business Analyst

Business Analyst (SA.139)

Remote with preference of NYS or Northeast Region

Travel requirement: 5% - occasional team meeting if desired

Duration: 1 year with option to extend (possibility of FTE)

Tentative Start date: 1/12/2026

Contractor must have own computer cell phone and access to reliable high-speed internet

Years of Experience required: 3 years

Project: The Business Analyst will engage with and support Participating Contractors and Participating Retailers especially related to the MyEnergy Salesforce system that is utilized by these participants.

Tasks

• Manage pools of existing Participating Contractors (PC) and Retailers (PR):

• Maintain regular communications with PCs and PRs
• Support PCs and PRs in using the MyEnergy Salesforce system including uploading and managing coupons submitting resident applications and supporting documents
• Be responsible for responding to inquiries and questions from PRs and PCs including the troubleshooting of issues experienced by PCs and PRs in MyEnergy
• Regularly evaluate the performance of all PRs and PCs and provide recommendation plan for any corrective action
• Manage virtual coupons including those for appliances electrical and installation rebates

• Maintain list of Participating Contractors and Participating Retailers for public reference
• Manage list of qualified products for the program using ENERGY STAR and other resources as a basis and reference available to program participants
• Manage Program data:

• Regularly maintain and update dashboards and reports in Salesforce
• Perform routine and ad-hoc data quality assurance reviews and data cleanup
• Record and monitor Program budgets and participation metrics and milestones
• Maintain all relevant process documentation and update them when data quality issues are identified and solutions implemented

• In addition this person will need to do the following:

• Become an expert resource on the Program Manual and other Program documentation
• Coordinate with the Shared Services team on compliance with Participation Agreements
• Coordinate with the Quality & Market Standards (QMS) team and PCs on inspections recommending and implementing any required corrective actions
• Perform other responsibilities that contribute to the key outcomes of the Codes & Standards team

What skills are needed to be successful in this role

• Ability to learn new systems and processes from independent documentation review and analysis and identify actionable areas for improvement
• Excellent verbal and written communication skills including in meetings in presentations (e.g. PowerPoint) and for emails and other written products
• Ability to balance multiple assignments and prioritize competing demands
• Highly organized & detail oriented-Proficiency in MS Office Suite (Excel Word PowerPoint)

Are there any specialized skills that must be present for the position to be successful

• Experience implementing similar utility incentive programs
• Strength in Salesforce Lightning including system design troubleshooting UAT report and dashboard building

Certifications and qualifications including education/degree

• Bachelors Degree required

IT systems that will be used

• Microsoft Office Teams SharePoint Asana Oracle PeopleSoft Salesforce