Credit Desk Specialist

Location: Atlanta, GA, United States
Job ID: 87070

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Credit Desk Specialist

Your main responsibilities

Communicates with collection agencies and attorneys with a focus on maintaining updated
records for files placed and recovering the overall accounts receivable placed through
outbound calls and written communication
• Makes regularly scheduled collection calls on all account balances with outside agencies and
attorneys. Meets or exceeds daily required number of contacts
• Maintains a system of follow-up to ensure the collection agencies and attorneys follow
through with their promises.
• Enters clear and concise system notes pertaining to all efforts for all assigned accounts so
that a collection history is maintained
• Displays a thorough knowledge of service, extras and repair documentation, including billing,
insurance certificates, contracts, lien wavers, etc
• Reads and understand contract language and uses this knowledge in negotiations with
collection agencies and attorneys as contracts will dictate payment terms and conditions
• Prioritizes multiple and changing responsibilities while being organized and detail oriented
with a commitment to superior customer service
• Monitors accounts for potential accounts that will not be recoverable
• Coordinates monthly conference calls with district personnel to review accounts placed with
collection agencies and attorneys.
• Meets or exceeds financial targets
• Files and tracks property liens and creates collection files for legal action.
• Resolves all unclaimed property items assigned
• Submit refund request into the system along with verifying the accuracy of the request and
completing the final refund steps once the check is received.
• Resolves customer disputes through contract review, negotiation, and escalation.
• Communicates interdepartmentally to achieve financial results.
• Performs other duties as assigned.
• Some travel may be required.

What you bring

Bachelor’s degree in a Business Discipline is preferred.
• Associate degree with 1-2 years of previously noted experience.
• Minimum 2 years credit and collections, accounting, and/or customer service.
• Account Management experience is preferred.
• Experience using SAP is preferred.
• Working knowledge of Microsoft Word and Excel is required

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.