Service Advisor
Description of the role: * As a Service Advisor at Subaru of Newnan, you will be responsible for providing exceptional customer service and support for vehicle maintenance and repairs. Responsibilities:
- Assist customers with scheduling service appointments
- Provide estimates for services and repairs
- Communicate with technicians and customers throughout the service process
- Ensure customer satisfaction and address any concerns
- Prior experience in customer service, automotive industry experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Competitive compensation
- Health insurance benefits
- Paid time off
- Opportunities for career growth
SUMMARY
Mills Auto Group is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!WE OFFER:
* Health, Dental, Medical* 401K
* Paid Time OffRESPONSIBILITIES:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
- Above average energy level
- A desire for a long term career with a growing organization
- Personal and professional integrity
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