SSO Administrator

Job Summary: We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will be proficient in ServiceNow platform administration, scripting, integrations, and module development while ensuring best practices in ITSM, ITBM, HRSD or other relevant modules.

Key Responsibilities:

• Design, develop, and implement ServiceNow applications, including custom applications, workflows, UI policies, business rules, and client scripts.
• Customize and enhance ServiceNow ITSM, ITBM, HRSD, Custom Scoped modules based on business requirements.
• Develop and configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules..
• Develop integrations using REST/SOAP APIs, MID Server, and third-party applications.
• Configure and maintain flows in Flow Designer and implement automation with Scripted REST APIs, Workflows, and Integration Hub.
• Implement Access Control (ACLs), security rules to ensure secure operations.
• Participate in ServiceNow upgrades, patching, and version management while ensuring system stability.
• Troubleshoot and resolve performance issues, system errors, and service outages.
• Work with business analysts for the requirements
• Create and maintain technical documentation, test cases, and deployment procedures.
• Stay updated with ServiceNow best practices, new releases, and industry trends.

Required Skills & Qualifications:

• 6+ years of experience as a ServiceNow Developer.
• Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Hands-on experience with ServiceNow Administration, ITSM, ITOM, HRSD, or other modules.
• Experience in Flow Designer, Integration Hub, and ServiceNow REST/SOAP integrations.
• Strong understanding of data model, CMDB architecture, and ServiceNow tables.
• Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics.
• Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus.
• Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration.
• Experience in ServiceNow Scoped Applications and Custom App Development.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)