Front of House Employee

Job Description

Job Description

Overall Responsibility : This job role is vital to the success of Shanes Rib Shack. The front of the house employee ensures we have top-notch customer service and that our products are served with 100% satisfaction. It is the front of the house employees responsibility to provide customers with prompt service, quality food and products. At Shanes Rib Shack, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere.
Key Areas of Responsibility:

Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Shanes Rib Shack
Ensure customers receive prompt, efficient, courteous customer service. Provides friendly, courteous, polite and ensures prompt resolution of service issues.
Delivers legendary customer service by determining the customers needs & suggesting products to enhance service & meet or exceed sales goals.
Performs regular table touches to solicit feedback and communicate appropriate information.
Becomes familiar with the Point-of-Sale system. Speed and accuracy need to be mastered quickly.
Welcomes guests with enthusiasm and expresses appreciation as the guests leave.
Answer the phone promptly and courteously. Takes over the phone orders and assists customers.
Contributes to the stores goals for increasing sales and improving profits.
Clearing tables quickly to allow for a smoothie and quick turn during peak hours of lunch and dinner
Sweeping the floors and patio and other related cleaning tasks (i.e. bathrooms)
Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
Contributes to a positive team environment by recognizing changes in partner morale & performance & communicating them to the store manager.
Maintain a detailed knowledge of Shanes Rib Shacks products and menu.
Matching the customer orders with the guest and delivering the meal to the customer by name
Visiting customers, refilling drinks and ensuring the customer is fully satisfied.
Returning all dirty good baskets to the dish washer
Keeping the drink station stocked and clean.
Help promote involvement in the local community involvement and assist in community events at the store.
Maintains regular and consistent attendance and punctuality.
Qualifications
Self-starter with Whatever It Takes attitude and high sense of urgency
Customer service oriented with exceptional communication skills.
Ability to learn quickly.
Demonstrates leadership and teamwork skills.
1-2 years experience working in a growing, entrepreneurial, restaurant environment.
Work varied hours/days based on business needs.
Ability to build relationships.