Customer Care Representative

Customer Care Representative (Customer Service) – 12-Month Contract (Hybrid)

Location: Duluth, GA
Start Date: February 23, 2026 (must be available; no time off during first 6 weeks)
Schedule: Hybrid after training (Tues/Wed/Thurs onsite)
Client: Boehringer Ingelheim (Animal Health) via Sigma Systems
Openings: 10

Sigma Systems is supporting Boehringer Ingelheim (Animal Health) in hiring Customer Care Representatives to join a new Customer Service training class starting February 23, 2026 . This role is expected to convert to full-time based on performance and business needs.

Training & Work Schedule

• Training: 6 weeks, 100% onsite (no planned time off during training)
• Post-training: Hybrid schedule with onsite Tuesday–Thursday
• Rotating shift (bid based on training performance/attendance):
  • 8:00 AM – 5:00 PM
  • 8:30 AM – 5:30 PM
  • 9:00 AM – 6:00 PM

What Youll Do

As a Customer Care Representative, youll manage a variety of customer interactions that may include billing/order questions, order entry, website navigation support, and complaint resolution—via phone, email, and self-service channels. Youll work in a structured environment while demonstrating initiative, flexibility, and accountability.

Key responsibilities include:

• Handle complex customer inquiries while reducing customer effort and creating a positive experience
• Resolve issues related to orders, pricing, product info, marketing programs, and order status
• Document every customer interaction thoroughly for visibility across the organization
• Complete follow-up work as needed (including outbound calls)
• Support customers using online account management tools; identify opportunities for upsell/cross-sell where appropriate
• Participate in regular call quality reviews
• Follow all company and department policies and procedures

Qualifications

• High School Diploma required (Bachelors degree preferred)
• Strong verbal and written communication skills
• Strong teamwork and interpersonal skills
• Comfortable working across multiple software systems (Microsoft Office, call center tools, custom systems)
• Demonstrated organization, time management, prioritization, resilience, and multitasking
• Ability to learn and understand abstract/technical information
• Veterinary/Animal Health experience is a plus
• Salesforce and/or SAP experience is a plus

Interview Process (Important)

This position includes a multi-step hiring process , which may include:

• Interview with Sigma leadership
• Online customer service assessment (Caliper)
• Written customer service questions (essay format)
• Onsite interview with hiring managers
• Background/onboarding steps prior to start

Retention Bonus

• $250 at 45 days (successful completion of new hire training)
• $250 at 90 days

Apply today if you can commit to the onsite training requirement and want a strong opportunity with a leading Animal Health organization.