Job Description
Job Description This position requires the candidate to be available to work in person in our Atlanta office. We come in 3 days per week, but support flexibility as needed.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas now or in the future.
We're seeking a highly organized and detail-oriented Operations Coordinator - Hardware to lead our hardware procurement, inventory management, and fulfillment processes. As our company rapidly scales and the scope of our hardware offerings expands, this role will be crucial in ensuring seamless results. You'll work closely with our supply team, sales, customer success, finance, vendors, and the OE team to ensure our customers receive their hardware efficiently and their warranty claims are handled effectively.
About AMP (An NCS Company)
AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry after.
AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.
Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.
What we are looking for:
Responsibilities of the Operations Coordinator - Hardware, include:
Hardware Order Management Lead: Serve as the primary point of contact and overall lead for all AMP hardware order management, inventory control, and warranty support.
Vendor Relationship Management : Collaborate directly with hardware vendors to accurately place purchase orders, process change orders, and meticulously track orders to guarantee on-time delivery. You'll also manage the submission and tracking of all warranty claims with vendors.
Customer Communication: Proactively communicate order status updates, shipping information, and warranty claim progress to customers, ensuring transparency and managing expectations.
Inventory Management : Monitor hardware inventory levels diligently, conduct regular audits, and implement strategies to ensure adequate stock and accurate inventory counts for all hardware items.
Order Fulfillment: Prepare and ship hardware items directly from in-office inventory stock, ensuring proper packaging and timely dispatch.
Cross-Functional Collaboration : Work closely with internal stakeholders, including sales, customer success, accounting, and other teams, to align on hardware needs, resolve issues, and improve overall operational efficiency.
What we expect you to have:
Exceptional Organizational Skills & Attention to Detail: You have a proven ability to manage multiple tasks, prioritize effectively, and maintain meticulous records.
Data Tracking: Experience and proven capability working with spreadsheets, inventory management software, or other tools to accurately track data such as customer orders, vendor orders, inventory, payments, and change orders.
Strong Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate information to both internal teams and external customers.
Operations Experience : Prior experience in analyzing, managing, and optimizing processes.
Bonus points and street cred for the following:
Experience specifically managing hardware orders, logistics, and/or warranty support.
Advanced Excel/spreadsheet skills.
Experience with a CRM or ERP system.
Familiarity with various shipping procedures and carriers.
Why work for us?
We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.
Benefits you deserve:
~ Highly competitive salaries
~ Potential equity interest in a rapidly growing company
~ Generous PTO policy and holiday schedule
~401K plan with company matching
~ Excellent medical, dental, and vision insurance
But wait, there's more!
Located at Atlanta Tech Village, the 4th largest tech space in the US
World-class engineering team with an incredible track record
Team-building events, outings, and hackathons
State-of-the-art workspace and hardware
Strong focus on community service and volunteering
Free gym, snacks, and beverages
National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.