Senior Business Support Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - VIRTUAL - US Georgia

Division: Solutions
Job Posting Title: Senior Business Support Specialist
Time Type: Full Time

The DSV Senior Business Support Analyst , WMS Consultant is responsible for successful optimization and delivery of Warehouse Management System (WMS) processes to DSV Solutions sites. The WMS Consultant delivers functional, technical, and business process expertise in multidiscipline project teams. Ensuring high quality in time deliverables. Activities will be based out of one of the DSV Solutions clusters in the region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze and document client and business requirements
• Design, configure, test, and implement WMS processes.
• Provide process optimization and improvement proposals based on business requirements
• Train key- and end-users on designed processes and functionalities
• Create functional designs for internal and external reports and documents.
• Create functional specifications for EDI integrations in cooperation with external parties and DSV Global IT.
• Keeps track and where needed escalates for on time delivery on deliverables requested from DSV Global IT.
• Gatekeeper for warehouse process standardization.
• Provide regular scheduled project updates to internal and external stakeholders
• Analyze complex issues and client cases and provide sensible generic solutions.
• Write functional specifications based on business requirements for applications changes and improvements.
• Advocate and sell best practices and standardization to internal (and external) parties
• Builds and maintains relationships with internal and external stakeholders to understand and anticipate customer needs for specific projects.

• Other duties as assigned by management to support special projects, implementations, process improvements.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).
• 2 years’ experience in working in a project-based environment
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Other

• Able to articulate and voice own opinion and sell your warehouse process design.
• Readiness to travel – can be on short notice.
• Able to travel domestically and internationally (including Europe).

PREFERRED QUALIFICATIONS

• Bachelor’s degree in a relevant discipline or equivalent combinations of education and work experience.
• Extensive knowledge on warehouse processes and supporting system landscapes.
• 3-5 years of experience with JDA WMS (dispatcher preferred) or other major WMS products.
• Experience with functional specifications for EDI integration
• Experienced in working on small, fast paced project teams.
• SQL proficiency is a plus.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .