Customer Insights Analyst

Job Title:

Research and Reporting Analyst.

About the Role:

This is a contract role where you will support the Institutional Research department, leveraging your expertise in data analysis and visualization to drive informed decision-making across the campus.

• Extract, analyze, and interpret data to create reports, queries, and dashboards that support institutional objectives.
• Conduct detailed analyses on assigned projects and programs, ensuring accuracy and relevance in findings.
• Design, validate, and maintain Tableau dashboards and visualizations for use by campus stakeholders.
• Collaborate on the development and implementation of data management and quality control procedures to ensure consistency and reliability.
• Prepare responses to external surveys and data requests from organizations such as U.S. News & World Report and The College Board.
• Maintain organized documentation of data sources, methodologies, and tracking systems for research requests.
• Update and publish annual summary reports on key metrics such as admissions, enrollment, retention, graduation, and degrees awarded.
• Partner with the web office to ensure reports and documents are accurately published online.
• Identify and resolve data discrepancies while contributing to the maintenance of secure and confidential data systems.

Requirements:

• Proven experience in business analysis, including data extraction, review, and reporting.
• Proficiency in Tableau for creating dashboards and data visualizations.
• Strong analytical skills with the ability to identify gaps and discrepancies in data.
• Familiarity with university policies and procedures, particularly in a research setting.
• Excellent organizational skills for managing documentation and tracking research requests.
• Ability to handle sensitive data with a high degree of confidentiality.
• Effective communication skills for presenting findings and collaborating with stakeholders.
• Experience in preparing responses to external and internal data requests.

What We Offer:

• Contract, temporary and permanent placement solutions for various roles.
• Access to top jobs, competitive compensation and benefits, and free online training.
• Download our app for 1-tap apply, notifications of AI-matched jobs, and much more.

Benefits:

• Medical, vision, dental, and life and disability insurance.
• 401(k) plan for hired contract/temporary professionals.

Equal Opportunity Employer:

Robert Half is an equal opportunity employer. We welcome applications from qualified candidates regardless of gender, race, disability or veteran status.