Patient Services Representative - PSRBK
Job Title: Patient Services Representative
Location: Alpharetta, GA
Type: Contract
Pay Rate: $19 hourly
Hours: Full-Time (40 hours/week, 8 hours/day, 5 days/week)
Job Summary:
We are seeking a dedicated Patient Services Representative to join our clinical team. This position involves delivering high-level patient care and satisfaction within a team-based, supportive environment. The role is ideal for individuals passionate about customer service and eager to start a career in the dental field.
Key Duties and Responsibilities:
Greet patients with a smile and friendly acknowledgment upon arrival and dismissal
Respond promptly and professionally to patient questions and concerns according to policies
Answer incoming telephone calls and direct appropriately
Schedule and confirm patient appointments, maintaining the appointment book accurately
Follow up on no-shows and appointment cancellations
Register patients upon arrival and maintain sign-in sheets
Post charges and payments to patient accounts accurately
Check voicemail daily and respond accordingly
Maintain a clean, organized, and welcoming waiting area for patients
Assist with other requests and tasks as assigned by staff or the Office Manager
Required Skills and Experience:
Experience answering telephones professionally
Exceptional customer service skills with a friendly and helpful demeanor
Preferred Skills and Experience:
Experience in dental, medical, or health-care office environments
Knowledge of insurance plans such as HMO or PPO is an advantage
Education:
High school diploma or GED required
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