Product Manager

PlayOn is looking for a versatile and driven Product Manager to own the shared services that power our HQ product — the connective tissue behind streaming, ticketing, and site functionality. From onboarding and navigation to critical data, you’ll work across systems and teams to ensure the foundation of our platform is reliable, scalable, and user-friendly.

This role sits at the intersection of UX, data, and platform strategy. You’ll lead a cross-functional pod and partner closely with engineering, design, and other product teams. We’re looking for someone who can bring order to complexity, define core systems and flows, and help internal teams move faster and smarter.

You’ll play a critical role in shaping the systems that power everything our customers experience — and everything our teams build on.

The Outcomes You’ll Deliver

-Accelerated user activation : Within 90 days, establish a clear strategy for onboarding improvements and implement the first set of guided experiences (e.g., via Pendo or similar) that reduce time-to-value for new users.

-Improved platform reliability and consistency:Identify and close key data integrity gaps across core systems, reducing manual intervention and increasing confidence in shared services.

-Increased team velocity: Deliver foundational platform patterns or reusable components that shorten development cycle times for other teams, enabling faster iteration without sacrificing quality.

In This Role, You Can Expect To

• Own critical platform experiences and services. Lead the development of shared product infrastructure — from user onboarding and authentication to Hub and Spoke architecture and system-wide data integrity. You’ll help to define patterns that scale across all ofPlayOn.
• Drive clarity and alignment. Sift through competing inputs, connect the dots across teams, and prioritize what matters. You’ll bring focus to ambiguous problem spaces and guide teams toward the best path forward.
• Multiply team velocity. Deliver systems, APIs, and components that unlock scale for product teams — from frontend flows to backend services. You’ll ensure the foundation we’re building on is strong and adaptable.
• Use data to drive outcomes. Partner with analysts and leverage tools like Pendo to understand onboarding success, product adoption, and internal efficiency. Use those insights to refine strategy and inform decision-making.

To Thrive In This Role, You Have

• 3+ years of product management experience in agile software development
• Experience working with shared systems, backend services, or platform infrastructure
• Strong ability to synthesize technical, user, and business needs into clear product direction
• A bias for action and ability to make progress even amid complexity or ambiguity
• Excellent communication and collaboration skills, especially with technical teams
• Familiarity with product analytics and in-app engagement tools (e.g., Pendo) to both capture insights and guide users through critical flows
• Experience with data modeling, platform APIs, or event streaming systems (Kafka, etc.) is a plus
• Curiosity, pragmatism, and a love of systems thinking

How You Play

• Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
• Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
• Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn. 
• Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.

Company Overview

PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.

Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.

When being there means everything, we make sure you never miss a moment.

Why you’ll love working at PlayOn

Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.

This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.

Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.

The Benefits We Offer

Multiple medical insurance plans to choose from

Dental, vision life and disability insurance

Employee Emergency Fund

Company equity (stock options)

Open PTO policy

401K plan with company match

Hybrid/flexible work environment

Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.