IT Support Specialist

Job Description

Job Description

About ORTEC

ORTEC is the world’s largest supplier of optimization software, advanced analytics aand consulting services. For nearly 40 years, we have helped more than 1,200 leading companies optimize supply chains through fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting and network planning. We make our customers’ business more efficient, more predictable, and more effective by turning complex challenges into easy-to-use solutions.

ORTEC has been named a Top Workplace since 2020 by The Atlanta Journal-Constitution. This honor was achieved because we support our employees in finding their strengths and ultimately, we believe that our success is driven by you.

Our Team & Culture

ORTEC has approximately 1,000 employees worldwide and offices in 13 countries around the globe. Our main office in North America is headquarters in Atlanta, GA, with a second office in Houston, TX with potentially other locations expected to open in the near future. From our US offices we support companies of all sizes (from Fortune 500 to smaller regional businesses) in various industries throughout the United States, Canada and Mexico. We also work with our international customers by regularly supporting our European offices.

Our employees are recognized as the driving force behind our success. They usually have a master’s or bachelor’s degree, a strongly developed talent for analytical thinking and a drive to identify and solve complex problems. ORTEC’s culture is open and informal, driven to promote collaboration and provide significant ownership and responsibility throughout your career.

We offer a pleasant and challenging work environment where employees are encouraged to take ownership of their personal development. We believe it is important for our employees get the opportunity to bring out the best in themselves while maintaining a good work-life balance. Our growth and success can only be achieved through happy employees.

This is an Atlanta, Georgia office-based position and requires extensive traveling.

POSITION SUMMARY

Location: Atlanta, GA
Work Arrangement: On-site

Available to work between 24 and 32 hours per week
All responsibilities and daily activities for this role are performed on-site at the Atlanta office .

We operate a high-performing IT Service Desk focused on operational excellence, system stability, and continuous improvement. We are seeking an IT Support Specialist who takes full ownership of service quality, process discipline, and day-to-day IT operations.

This role goes beyond ticket resolution. You are accountable for the effectiveness, reliability, and scalability of the support environment. You bring strong technical expertise, a process-driven mindset, and the confidence to enforce standards.

Key Responsibilities

• Resolve complex IT incidents and service requests independently (Tier 1 & Tier 2)
• Own incidents end-to-end, from intake through permanent resolution
• Deploy, configure, and maintain endpoint hardware and software
• Manage IT assets, access controls, and compliance-related documentation
• Identify recurring issues and drive root-cause remediation
• Automate and standardize repeatable operational tasks
• Provide technical mentorship to junior support staff
• Support international IT initiatives and cross-functional teams

Required Skills and Requirements:

• Must be eligible to legally work in the USA

• 3+ years of experience in a professional IT support or service operations environment
• Hands-on experience with Windows OS, Active Directory, Entra ID (Azure AD), Intune, Microsoft 365, and Hyper-V
• Strong working knowledge of endpoint devices, including laptops and conference-room technology
• Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow, or similar), including workflow optimization
• Strong written documentation and knowledge management skills
• Full professional proficiency in English
• Valid U.S. driver’s license

Preferred Qualifications

• ITIL v4 applied in an operational environment
• CompTIA A+, Network+, or Microsoft MD-102 certification
• Experience with scripting or automation (PowerShell preferred)

Benefits and Perks:

Beyond a stellar work environment, friendly people and inspiring work, we have some great benefits and perks:

• Medical, dental and vision coverage for you and your family, along with other benefit plans
• 401(k) match
• 17 days Paid Time Off, 10 days of sick leave, 3.5 days of personal time, and 10 holidays plus 6 schedule half days
• Flexible work schedule
• Teambuilding events
• Volunteering Events
• Regular social events such as office lunches every month
• Free onsite fitness center
• Free fruits, snacks and beverages at the office

Growth opportunity

We offer a tailor-made growth path for the right candidates. Your development will be monitored and reviewed multiple times a year, so you can grow into a position that matches your ambition. Due to our current growth potential and impressive track record, there are many opportunities available.

Will YOU join our team?

ORTEC International USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Any sponsorship (e.g. H1B) is not available for this position.

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