Office Assistant Manager (Private Home Care)

Job Description

Job Description

About Senior Helpers of Gwinnett & DeKalb:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation’s premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We believe the best care comes from strong, trusted relationships, and we value collaboration with partners who share our commitment to dignity, respect, and compassion. We would welcome the opportunity to work with you and build a meaningful partnership that makes a positive difference in the lives of the seniors we serve!

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

Are you just as comfortable coordinating client care in the field as you are managing a homecare office? We’re looking for a motivated, compassionate professional to join our team in a unique hybrid role that blends clinical coordination with office leadership at our home care agency.

This role is full-time (9am-5pm M-F) in our office based in Tucker, GA.

Full-Time: $17-22/hour; based on applicable skills & experience.

Benefits:

• Upon the 1st of the month following 30 days of continuous employment, you will be eligible to enroll in our group benefit plans, including Health, Vision, and Dental.
• Paid Annual Leave

Reasonable accommodations may be made for individuals with medical limitations or disabilities to perform the Essential Responsibilities.

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation.
• Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
• Review caregiver timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
• Quickly and appropriately resolves scheduling conflicts, emergencies, and staff “call out” situations.
• Continually evaluate and react to performance and training issues. Oversee individual performance management of team members through ongoing coaching and development, and through corrective action and termination when appropriate. Adheres to appropriate human resource practices and employment law compliance standards.

OFFICE RESPONSIBILITIES include but are not limited to:

• Manage the daily operations of the office, ensuring that a professional workplace is maintained both in the office and over the phone.
• Handles all incoming calls and inquiries as needed. Appropriately navigates inquiries through the conversion process and effectively solves client issues.
• Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible.
• Model ethical and effective performance and execution.
• Perform on call duties as assigned.
• Performs other duties as assigned.

• Minimum of two years in an office managerial setting
• Minimum one year of community health, public health or home care experience
• One-year experience in supervising homemaker-home health aides, preferred
• One-year experience in geriatric care, preferred
• Valid Driver's License and reliable transportation
• Bilingual (English and Spanish) required; excellent written and verbal communication skills in both languages
• Ability to communicate pleasantly and effectively with callers and internal staff.
• Experience with a variety of the field’s concepts, practices, and procedures
• Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills
• Ability to supervise, guide and develop skills and performance of service personnel
• Ability to exercise independent judgement
• Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly, and other relevant forms of technology, including the use of phone systems and email.

ADDITIONAL DESIRED QUALIFICATIONS:

• 1+ years of prior supervisory experience a plus.

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