Back Office Medical Receptionist/Patient Account Representative

Job Description

Job Description

Company Description

Decatur Hand & Physical Therapy Specialists is a locally owned outpatient clinic offering orthopedic physical therapy, hand therapy, women's health physical therapy, and occupational therapy. We have been operating and serving our community for over 19 years. Our philosophy is to provide the highest quality therapy through personalized care and education. The personalized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. Join our incredible team of talented professionals by applying online today!

Decatur Hand & Physical Therapy Specialists has an immediate opportunity for an energetic, skilled, and customer-focused full-time Back Office Medical Receptionist/Patient Account Representative to join our team. This position is responsible for managing insurance verifications, obtaining authorizations, and facilitating timely communication between providers and insurers. Your role will also be critical in our billing and claims department with collections of patient balances, managing denials and assisting the Office Manager with outstanding A/R.

Responsibilities:

• Work closely with patients to resolve billing and payment issues.
• Research and resolve discrepancies in patient accounts.
• Review and update patient insurance information.
• Communicate with insurance companies to obtain prior authorizations
• Follow up with insurance companies on unpaid claims and denials.
• Assist with Answer phones and scheduing new patients
• Provide excellent customer service to patients and healthcare providers.

• High school graduate or equivalent
• At least two years of previous medical back office experience
• Must have experience obtaining insurance authroizations and with managing insurance denials
• Excellent telephone skills
• Proficient in Word and Excel
• Previous experience with medical software

• Competitive compensation, $18.00 - $19.00 (depending on back office medical experience) plus bonuses!
• Excellent benefits package including health, dental, vision, 401k, and generous paid time off
• Employee discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment
• Investment from a company that wants you to succeed and thrive