Sr. Director of Operations

We are seeking a dynamic and results driven Senior Director of Operations to lead and elevate hospitality operations across multiple venues within our Continuing Care Retirement Community (CCRC). This role requires a strategic leader with exceptional financial acumen, proven expertise in labor management, and a passion for delivering outstanding resident experiences across skilled and assisted living environments. The ideal candidate will have experience in high end resort, country club, or multi-site hospitality management and will bring the vision, drive, and leadership skills to manage multiple dining venues, build high performing teams, and ensure excellence in service standards. A CDM credential and culinary background are preferred but not required.

Key Responsibilities:

• Lead, hire, train, motivate, coach, and develop hospitality team members to cultivate a high performance, resident focused culture.

• Oversee daily operations of multiple dining venues, including skilled nursing and assisted living dining services, ensuring exceptional resident satisfaction.

• Develop and enforce labor controls, staffing models, and scheduling practices to optimize operational efficiency and manage costs without compromising service quality.

• Manage financial performance of hospitality operations, including budgeting, forecasting, cost control, and P&L responsibility.

• Collaborate with executive leadership to implement strategies that enhance resident experience and drive operational excellence across all venues.

• Ensure compliance with all regulatory requirements, safety standards, and internal policies across all dining venues.

• Utilize culinary knowledge to support and collaborate with foodservice teams; CDM credential preferred.

• Analyze operational data to identify trends, implement corrective actions, and continuously improve service delivery.

• Serve as a role model for hospitality excellence, consistently setting high standards and driving continuous improvement.

• Partner with clinical, wellness, and ancillary teams to ensure a seamless, integrated resident experience.

Qualifications:

• Minimum of 10 years of progressive leadership experience in hospitality, preferably within CCRCs, skilled nursing, assisted living, high end resorts, or country clubs.

• Demonstrated success in multi venue management with responsibility for multiple dining operations.

• Strong financial and operational acumen, including experience with budgets, labor management, and cost controls.

• Proven ability to recruit, develop, and lead high performing teams.

• Exceptional hospitality and customer service orientation with a track record of elevating resident experiences.

• CDM certification and culinary experience preferred but not required.

• Excellent communication, organizational, and problem-solving skills.

• Ability to travel between multiple venues as required.

Key Attributes:

• Strategic thinker with a hands-on leadership style

• Results oriented and driven to achieve operational and financial excellence

• High emotional intelligence with the ability to inspire and influence teams

• Passionate about creating exceptional dining and hospitality experiences