Operations Manager

Job Description

Job Description

The purpose of the Operations Manager position is to ensure all aspects of management for the facility are completed or relayed to the General Manager when necessary. They will also ensure all KPI’s and metrics for the sites are met and the sustainable profitability goals are met and maintained.

Responsibilities

Site Safety & Planning

• Ensuring the site is not in violation of Company, Customer, or OSHA rules
• Planning monthly safety training
• All PPE is used as instructed
• Compliance with D.O.T. regulations

Labor Planning

• Plan labor to follow production or customer needs
• Utilize labor for VAS (value added services)
• Remove excessive labor for profitability and efficiency
• Track and train associates to maximize utilization
• Assist in driver retention and turnover

Discipline/Coaching

• Must enforce company disciplinary standards when needed and document any and all instances accordingly
• Must keep all disciplinary documentation and update HR with all records

KPI Performance Set Up and Monitoring

• Identify and record performance measurements to align with customers’ goals or needs
• Provide format for recording measurements and update as needed to reach goals
• Add or remove goals to challenge operation to better serve the customer

Site Layout, Space Management, Organization Chart, Procedures (such as sop, work instructions, flow diagrams)

• Assist management and engineering with site layout
• Continuously monitor space needs consolidating when possible
• Develop and maintain operating documents (Work inst., flow charts, Job descriptions)
• Provide org chart for customer and associates

P & L Review and Budgeting

• Provide annual budget for management review
• Monitor P & L monthly and make necessary adjustments to sustain profitability

Develop Staff by Cross Training/On-Job Training

• Train, motivate and assist in the development and growth of employees
• Implement and maintain continuous improvement program
• Challenge employees to be more productive
• Coach performance and recognize assigned team of associates

Issue Necessary Reports to Customer/Liaison

• Provide reports based on customers’ needs
• Capture relevant information to be used during review periods

Knowledge, Skills, and Abilities

• Ability and skills to assess and discuss operational performance in a business review meeting with customer
• Ability to move around warehouse floor up to 70% of working hours to observe and coach for performance
• Ability to create and analyze data for metrics tracking
• Excellent communication skills in person, or by computer, telephone, 2-way radio, cell phone
• Knowledge of hazardous material
• Ability to work in a fast-paced environment with exposure to falling objects and forklift traffic
• Strong analytical and problem-solving ability
• Know or be able to learn HighJump WMS (Warehouse Management Systems), Oracle, and/or SAP Operating System.
• Know or be able to learn WMS and customer ERP if necessary
• Proficient Skills utilizing Microsoft Office (Excel, Word, and Outlook)

Education/Experience

• 5 to 7 Years leadership experience in Distribution, Logistics or Supply Chain Management required
• ⁠Food grade facility experience, a plus
• Account management experience, a plus
• P & L management experience, a plus
• HighJump WMS experience, a plus
• SAP experience, a plus

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor