Service Technician II

Job Description

Job Description

Description:

Who we are:

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.

What We Offer:

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What You’ll Do:

As the Rental Service Technician II, you will provide evaluations, maintenance, and repair services for rental blower and compressor packages at the company rental depot as well as at customer worksites located throughout the United States and occasionally.

Essential Functions & Responsibilities:

• Inspect, evaluate and repair equipment at the rental depot and at customer's location using best practices for root cause analysis and quality service provision; Provide diagnostic analysis and/or preventative maintenance of customer's products or installation at customers sites.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.
• Provide High level of customer service; Deals tactfully with customers and co-workers and evaluates customer future needs and communicate information through appropriate channels.
• Serves as “expert” resource with full knowledge regarding repair procedures and functions. May train new employees and mentors’ coworkers; shares knowledge gained through experience.
• Checks and inspects work to assure conformance to prescribed tolerances and standards, using precision measuring instruments.
• Plan and schedule travel to best meet customer requirement, service schedule requirement, time efficiency, and cost efficiency.
• Complete job-related reports and forms on a timely basis.
• Performs all work in accordance with established safety and quality management procedures.
• Completes all tasks while being in compliance with all company policies.
• Visual Component Knowledge - Has the ability to identify component parts and their applications.
• Visual Product Knowledge - Has the ability to identify Aerzen products and knows their general application.
• Assembly and Startups of Packages - Assemble blower and compressor packages per company defined procedures with accuracy, precision, and quality.
• Understand and Use Equipment Diagrams - Read, understand and use equipment diagrams, checklists, and other documentation to assemble blower packages per customer requirements. Uses General Arrangement (GA) drawings to assemble a blower package. Uses GA drawing to obtain dimensions for blower assembly. Uses basic instrumentation GA diagram to install gauges, switches, and fittings. Uses diagrams to program ASG, AS, or Aertronic control panel. Experience working with Variable Frequency Drives.
• Participates in a rotation with other employees to provide 24 x 7 x 365 phone / shop support for customers.

Education:

High School Graduate or General Education Degree (GED). Technical Degree preferred.

Certifications:

Valid Driver’s License & Current USA Passport

Experience:

3 to 5 years related experience. Background must include electrical and/or electronic education or experience with wiring, industrial electric motors, variable frequency drives, and/or control panels. Experience must include a minimum of 3 years in a direct customer service role.

Software/Applications:

Computer intermediate user able to create, use, navigate and perform reports at an Intermediate level of proficiency with the following software applications: Nitro PDF, Microsoft Outlook, Word, Excel and PowerPoint. Other Software Intermediate User: Ability to use and navigate the following software programs: ADP, Concur, Intelex

Other:

Must have the ability to travel up to 50% of the time as needed/required.

Excellent planning, prioritization, organization, and execution skills; high attention to details; analytical and logical thinker who can problem-solve and implement solutions, excellent with time management.

Intermediate Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Travel - Able to board airplanes, cars and trains.

Strong customer-focus, excellent leadership and change-management skills, with the ability to listen, motivate, and influence others to action; high integrity and compliance mindset.

This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.

Clean driving record is a must.

Who We Are:

Aerzen USA was founded in 1983 and is a wholly owned subsidiary of Aerzener Maschinenfabrik GmbH, a recognized world leader in the production of rotary positive displacement machines since 1868. Aerzen USA is headquartered in Coatesville, PA, with multiple offices and service centers throughout the United States. Aerzen USA designs and manufactures positive displacement blowers, hybrid blowers, screw compressors, and high-speed turbo blowers with installations around the world. The company specializes in wastewater treatment aeration, pneumatic conveying of bulk materials, and process gas conveying with high-efficiency equipment and world-class product service and support.

For more information visit our website at:

Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.