Strategic Operations Associate - Atlanta, GA

​

Responsibilities:

• Provides account coverage to ensure uninterrupted customer service.

• Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.

• Provides Field Operations Leadership with information pertaining to the performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.

• Supports projects and continuous improvement initiatives within the Strategic Operations Team.

• Supports execution of Scope of Work Analysis.

• Supports the implementation of new customer accounts.

• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.

• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.

• Effectively builds and maintains relationships and trust in both new and existing accounts.

• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.

• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.

• Communicates injuries, reportable occurrences, and performance related feedback.

Physical requirements ​

• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.        

• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point).

• Must be able to communicate telephonically.

• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

Mental requirements

• Effectively and efficiently work in high stress and conflict situations.

• Ability to simultaneously address multiple complex problems.

• Work as an integral part of a team.

• Ability to interact appropriately with a variety of individuals including customers and internal partners.

• Must be able to analyze and resolve non-routine product issues using independent judgment. 

Skills/Experience required

• OnSite Operations background preferred.

• Basic knowledge of Stryker Endoscopy products and programs.

• Excellent Leadership, Organization, and Analytical skills.      

• Excellent interpersonal and communication skills.

• Demonstrates professional work ethic and attitude at all times.

• Respects patient confidentiality.  

• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.

• Up to 80% of overnight travel required.