Head of Safety and Guest Services (UNION CITY)

Six Flags Over Georgia is seeking a dynamic and energetic leader to lead our Security and First Aid Departments! This position is directly responsible for ensuring all Safety and Guest Service standards are upheld to the highest level.

What's In It for You?

• Full-Time position with competitive pay, bonus, and benefits plan
• Quarterly 401K match on up to 5% of your contributions
• Free passes for your family and friends
• Free admission to regional attractions and other regional theme parks

Essential Duties and Responsibilities

• Develop strategies and initiatives to maximize operational performance that establishes a total safety culture for guests and team members.
• Lead the safe operation of all Public Safety Departments – Security, Loss Prevention, First Aid, Parking Lot, and Risk Management.
• Budgeting and maintenance of department operating expenses, labor, and insurance costs to include accurate monthly financial forecasting.
• Participate in long range planning for park capital investments and contribute ideas to achieve business objectives.
• Establish positive and collaborative relationship with regulatory agencies overseeing permitting and inspection processes.
• Oversee all litigation claims: reporting, investigating and maintaining files on potential claims, active claims, and lawsuits against the Park. Be the Park liaison with attorneys and insurance companies. Serve as corporate designee in litigation cases and testify on the behalf of the company.
• Interpret, implement, and update the Safety Compliance Manual, Emergency Response Manual, First Aid Standard Operating Procedures, First Aid Patient Care Protocols and support Corporate Safety and Health Standards.
• Maintain records and produce use of force reviews of security-related incidents.
• Communicate with Park management and Team Members on any Safety and/or Security threats that exist or may come to exist.
• Meet and review Emergency Response Procedures with local, county, state and federal agencies on a periodic basis.
• Develop training program for Park leadership and Public Safety employees. Coordinate scaled emergency response simulations in conjunction with local, county, state, and federal agencies.
• Serve as a liaison of off-duty police officers working for Six Flags Over Georgia.
• Monitor department Team Member Voice survey scores and assist in the development of initiatives to address areas of needed improvement.
• Serve as Park Guest Service Ambassador and work to resolve all concerns brought to your attention.
• Perform all other duties as assigned.

Salary Range: starting at $90,000 annually (based on experience, education, and qualifications)

Minimum Requirements

• Bachelor’s degree in Law Enforcement, Occupational Safety, Business, related field, or equivalent work experience required.
• OSHA 30 required
• In-depth knowledge of Georgia and Cobb County ordinances and law enforcement guidelines.
• Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
• Demonstrated leadership abilities with a team-oriented approach.
• Excellent communication skills, both written and verbal.
• Must have a valid driver’s license.
• Computer literacy with proficiency in Microsoft Office applications.
• Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays.
• Must have the ability to stand, walk, crouch, bend, stoop, kneel and lift up to fifty pounds occasionally.