Financial Counselor - TRH

Provides financial counseling and services to our patients.

Job Summary:

• Assists individuals with government programs such as, but not limited to, Medicaid, SSI, Medicare, Care Credit and County Indigent programs.
• Responsible for updating patient account information during pre-admission, inpatient, and outpatient phases of the patient’s visit.
• Screens in-house referrals within a defined timeframe.
• Files patient applications with applicable government agency/program.
• Collect and submit verifying documents necessary for application approval and follow up as needed until final approval is received.
• Review application denials with patient and file timely appeals.
• Possess the ability to communicate with hospital case managers, social services and admissions staff on screening determination outcomes.
• Provide detailed documentation in the electronic system of application status or pertinent details of a case.
• Acts as intermediary with Admitting, Business Office, patients and family members while the patient is hospitalized.
• Maximizes point of service collections by addressing and resolving patient liability balances, current and outstanding prior to or by patient discharge.
• Minimizes financial risk for the patient and for Taylor Regional Hospital.
• Strong customer service skills are required, as well as the ability to communicate effectively with internal and external customers to include patients, families, insurance providers, and Physicians.
• Identify and offer any discount programs for which the patient may qualify based on services and location.
• Identify any applicable alternative sources of payment and provide referrals and or applications to state, federal or other local agencies that may provide financial assistance as applicable for the services.
• Follows established internal policies and procedures for processing payments, receipts, cash handling etc.

Education:

High School or Equivalent

Training/Experience:

Previous experience in billing, follow-up and/or registration preferred but not required

Skills/Qualifications:

• Strong organizational skills are required.
• Sorts, files and maintains various documents and electronic records.
• Assists with general hospital information
• Strong verbal and written communication skills are required.
• Responsible for responding to patient inquiries regarding charges and account settlement.
• Participates in departmental team meetings involving discussion of A/R processes and trends.