Customer Success Specialist

Customer Success Specialist

True Anthem is a VC-backed AI software company that has pioneered the use of artificial intelligence (AI) to help digital publishers intelligently automate and optimize the sharing of content to social media platforms. Our clients include the world's most prominent media companies such as ABC/Disney, NBC, FOX, CBS, and Reuters. This is a unique opportunity to join a fast-growing company on the ground floor.

As a Customer Success Specialist, you are the primary guide for our customers as they begin their journey with True Anthem. This entry-level role focuses on non-technical investigation, customer onboarding, and user education. You will be responsible for ensuring that new users are trained, confident, and equipped to see immediate value from our AI tools. This position reports to the Sr. Customer Success Manager, Team Lead.

Responsibilities

• Lead the initial onboarding process for new users, ensuring a smooth transition and high adoption of the True Anthem dashboard.

• Conduct initial investigations into customer inquiries to determine if they are related to user education, workflow preferences, configuration changes, or technical bugs.

• Facilitate delivery of product training and tool tutorials to ensure effective usage by the team and clients.

• Monitor customer usage and proactively reach out to provide "refresher" training for underutilized features.

• Create and maintain easy-to-understand "how-to" guides and one-sheets for non-technical audiences.

• Partner with the CSE L1 & L2 teams to ensure technical issues are routed correctly while maintaining a high standard of customer communication.

Qualifications

• 0–3 years of experience in customer success, technical support, marketing, communications, or a relevant field (preferably within media).

• BA/BS degree required, preferably in Marketing/PR, Communications, Journalism, or English.

• Excellent written and verbal skills, with a natural ability to teach others and simplify complex concepts.

• Familiarity with major social media platforms such as Facebook, Instagram, X (formerly Twitter), and LinkedIn.

• Self-motivated with the desire and ability to learn and adapt quickly in a fast-paced environment.

• Proficient in the Google Suite of programs (Docs, Slides, Sheets) and/or Excel.

• Strong attention to detail and organized time management skills.

Benefits and Work Environment

• This is a full-time, remote position.

• The role might occasionally need to work flexible hours to accommodate customer availability.

• We offer competitive salaries, equity, full healthcare benefits (Medical PPO, Dental, Vision), 401K matching, and a generous vacation policy.