Patient Access Representative

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services
• This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting

Essential Functions

• Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial information
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services
• Provide patients with information on financial obligations, including co-pays, deductibles, and payment options
• Collect and document payments, issue receipts, and balance cash drawers daily
• Communicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointments
• Distribute and explain forms, documents, and educational materials to patients and family members
• Respond to patient inquiries regarding registration, insurance, and billing processes
• Maintain patient confidentiality and comply with HIPAA guidelines in handling patient information
• Document all patient interactions and update electronic medical records as required
• Assist with rescheduling and managing patient appointments as needed

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills
• Strong attention to detail and accuracy in data entry
• Basic knowledge of insurance verification and medical terminology
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office and electronic medical record systems
• Ability to maintain a professional demeanor under stressful situations

Education

• High School Diploma or GED required

Licenses/Certifications

• None

Experience

• Minimum of 1 year of experience in a healthcare registration, scheduling, or patient access setting preferred
• Experience with medical terminology and insurance verification is beneficial