Senior Business Strategy Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role 

Seeking an inquisitive and strategic operations manager to join the central Product & Experience Strategic Operations team to drive strategic priorities and operational excellence across the Product organization. This person will develop a deep strategic understanding of ServiceNow’s business across its full product suite, enjoy rare visibility across our full portfolio, and be highly visible to management across the company. This role is highly collaborative, providing an opportunity to become a key business partner and establish strong relationships with a broad set of senior managers across ServiceNow.

 

What you get to do in this role:

• Help develop strategic market, product line business plans, and marketing programs, to support sales in designated market segments, as well as identify strategic customers and partnerships
• Structure complex problems, develop hypotheses, conduct analyses, and suggest recommendations through a data-driven process
• Collect and analyze large datasets and summarize insights
• Develop compelling recommendations, communicated in high-quality output
• Support teams to identify opportunities, unlock productivity, and accelerate execution
• Analyze market data to identify trends/opportunities, develop strategic direction from market data, and create compelling market analysis presentations

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of work experience with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar) 
• Experience driving (and solving) complex high-profile programs
•  Experience presenting complex information to a variety of audiences
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience with business operations

 

 

FD21

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as

qualifications

, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. 

Compensation is based on the geographic location where the role is located and is subject to change based on work location.

 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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