Customer Success Intern

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview:

The Customer Success Intern will support high-priority initiatives and project backlogs across the Customer Success team, focusing on customer communications, process support, and account management activities. This role offers valuable exposure to the day-to-day operations of Customer Success, as well as insight into other departments such as Renewals, Billing, Support, and Product. The intern will gain a broad understanding of the convenience store industry and how PDI Technologies supports customers with its solutions. This internship is ideal for individuals interested in customer experience, operations, and communications, and looking to build a foundation in customer-facing roles within a tech environment.

• Assist with NPS (Net Promoter Score) survey follow-ups and maintain related tracking spreadsheets to encourage increased participation.
• Support customer communications for one-to-many customers via the Customer Success mailbox.
• Participate in and assist with customer status meetings, taking notes and summarizing key insights.
• Help coordinate loyalty program customer outreach and communications.
• Provide administrative and research support for Phase 2 of the Customer Health Score initiative in Salesforce.
• Organize and maintain content on the Customer Success SharePoint site, ensuring it's up to date and easy to navigate.
• Gain exposure to cross-functional processes, including escalations, support, renewals, and billing workflows.
• Help draft and improve internal documentation and process resources.
• Assist with gathering and organizing feedback for process reengineering initiatives.
• Collaborate with Customer Success Managers to improve customer experience and satisfaction.

• Rising college junior or senior, or recent graduate pursuing a degree in Business, Information Technology, or a related technical field.
• Strong written and verbal communication skills.
• Highly organized with excellent attention to detail.
• A self-starter with the ability to work independently and manage multiple tasks.

• Exposure to or experience with Salesforce.
• Interest in customer engagement, account management, or SaaS environments.
• Proficiency in Microsoft Office tools, particularly Excel and Outlook.
• Comfortable working in collaborative, cross-functional teams.

At PDI, employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.