Vendor Management Office (VMO) Manager

IT Vendor Management Office (VMO) Manager

Position Summary

The IT Vendor Management Office (VMO) Manager is responsible for overseeing the governance, performance, and strategic alignment of IT vendors to ensure delivery of high-quality services and compliance with organizational standards. This role serves as the primary liaison between internal IT stakeholders and external vendors, driving value through effective relationships, risk management, and operational optimization.

Key Responsibilities

Vendor Governance & Strategy

• Develop and maintain vendor management policies, processes, and and performance frameworks

• Align vendor strategy with IT and business objectives to support transformation and efficiency initiatives

Contract & Compliance Management

• Negotiate and manage vendor contracts, with accountability for SLAs and KPIs

• Ensure compliance with security, privacy, and risk management requirements

Performance Monitoring & Reporting

• Design and implement vendor scorecards and performance metrics

• Lead quarterly performance reviews and provide insights to leadership

Financial Oversight

• Manage vendor financial planning and cost optimization initiatives

• Identify opportunities for savings through benchmarking and competitive sourcing

Stakeholder Engagement

• Act as the escalation point for vendor issues and resolution

• Partner with procurement, legal, and IT teams to manage vendor lifecycle processes

Technology & Tools

• Drive automation and continuous improvement in vendor management

• Lead or support Vendor Management System (VMS) implementations

Qualifications

• Bachelor's degree in IT, Business Administration, or related field (MBA preferred)

• 7+ years of experience in vendor management, procurement, or IT governance

• Strong knowledge of vendor management tools and service delivery models

• Proven negotiation and vendor relationship management expertise

• Familiarity with compliance frameworks and governance standards

Core Competencies

• Strategic thinking and problem-solving

• Relationship building and communication

• Financial management and cost control

• Risk management and compliance expertise