SWITCHBOARD OPERATOR, HOSPITALITY SERVICES

SGMC Health

Valdosta, GA

Description
WHAT IT'S LIKE AT SGMC HEALTH
Purpose . No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.
Excellence . We strive to do the right thing the right way, are accountable in all we do, require competence of our people, and are compassionate in our service.
Team Spirit. We encourage team effort, support personal and professional development, acknowledge individual talents and skills, and support innovation and empowerment.
Award Winning Performance. We are committed to providing the best care possible and we are proud to be recognized locally, statewide, and nationally for the exceptional care that our staff provides.
WHY YOU WILL LOVE SGMC HEALTH
Benefits
SGMC has great benefit options, depending on the role that you are going into– including healthcare, supplementary benefits, ways to save for the future, opportunities for career advancement, and opportunities to expand your skill set. Some of these great benefit options are listed below:
Low Healthcare Insurance Premiums
401(k) with employer match
Paid Time Off (PTO)
Employee discounts
Company paid life insurance
Short-Term and Long-Term Disability
Cancer Insurance
Accident Insurance
Pet Insurance
Tuition Reimbursement
On-the-job training and skills development
Opportunities for growth and advancement
Employee Assistance Program
JOB LOCATION : Main Campus
DEPARTMENT: HOSPITALITY SERVICES
SCHEDULE: Full Time, Varied Hours/Shift,
Position Summary
Operate and maintain complex communication systems such as PBXs (Private Branch Exchange) consoles, headsets, intercoms, telephones and other related equipment. Primary responsibilities include receiving, screening and transferring high volume calls to intended recipients (patients, departments, staff, or physicians) appropriately, efficiently and in a professional and courteous manner. Maintain an accurate database of emergency codes, call codes for the organization through overhead paging system, and page code teams including physicians. Manage on-call schedules and contact database. Page on-call physicians as needed through multiple avenues. Functions as an answering service for physicians, departments, and Hospice. Monitor alarm systems, fire panels, generators, surgery gases, HVAC and the weather channel. Communicates information regarding emergency/disaster exercises and events throughout organization. Serves the health system as the main information source and emergency contact. Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital systems. Requires extensive sitting. Ability to train and direct new staff learning process in regards to job functions
EDUCATION
The Switchboard Operator must be a high school graduate or hold an equivalent qualification.
Experience
Experience with a multi-line switchboard/PBX system preferred. Minimum two years secretarial experience.
Knowledge, Skills, And Abilities
Accurate computer keyboard and typing skills, minimum 35 wpm.
Ability to assess, problem solve and work in multiple systems simultaneously.
Active listening and clear communication skills.
Good organizational skills.
Ability to perform repetitive tasks
Ability to work without close supervision
Ability to make decisions based on written documentation or verbal instructions
Ability to diffuse customer aggravation
Able to work irregular schedules including evenings, nights, weekends and holidays.
WORKING CONDITIONS - ADA INFORMATION
Requires substantial amount of time sitting at a desk. Switchboard Operators are subject to working irregular schedules (including weekends and holidays). At times, due to workload, Switchboard Operators are subject to high levels of stress. Position requires considerable mental effort and logical thought processing. Lifting not to exceed 25lbs.
See What All Of The Hype Is About

Posted 2026-01-11

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