Special Services Representative
Job Description
Job Description
SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.
Shift:
Monday-Friday
9:00 am- 6:00 pm
ESSENTIAL FUNCTIONS
- Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
- Assist members with all transportation concerns.
- Maintain accurately entered data.
- Adhere to HIPAA guidelines regarding member confidentiality.
- Maintain an acceptable attendance and tardiness record.
- Schedule standing orders and demand trips using the NET InSight® transportation management system.
- Schedule subscription trips to providers according to the Provider Assignment roster
- Maintain professionalism when dealing with medical facilities.
- Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
- Insurance verification for both dialysis and nursing home patients.
- Retrieve messages from the call center for daily appointments.
- Train new employees.
- Assist dispatchers in writing up send-backs.
- Check member files for accuracy in the system.
- Process monthly recertification and attendance verification reports.
QUALIFICATIONS REQUIRED
- Excellent communication skills.
- Basic computer and typing skills.
- Customer service experience.
- Able to work in a busy environment.
- Able to work independently or with a team.
MINIMUM REQUIRED EDUCATION/TRAINING
- High School graduate or equivalent.
Recommended Jobs
Assembler - Now Hiring
Ready to take advantage of growth opportunities at some of the top companies in your area? Reliable assembly workers who are comfortable working in high-speed environments and motivated by overtime pa…
Semi Truck Owner Operator
Our team has been in the transportation industry for more than 5 years, we are a united, multicultural, and international company. Balance and quality are our priorities. Our Owner Operators earn…
Physical Therapist - Outpatient - License Required
ATTENTION: This position requires graduation as a Doctor of Physical Therapy (or equivalent standing) and a state license as a Physical Therapist. Physical Therapist (PT) – Full-Time Outpatie…
Travel Registered Nurse GI Lab Job
Embark on a transformative Travel Registered Nurse journey as a GI Lab specialist, anchored in the welcoming community of Lawrenceville, Georgia, with the chance to impact patient outcomes while explo…
Help Desk Technician
Job Summary : The Help Desk Technician is responsible for providing Tier1 desktop support to internal customers. Responsible for configuring and troubleshooting hardware, software, and telecomm…
Golf Course Superintendent
Share this job: Golf Course Superintendent 14 January 2026 Category: Golf Course Jobs Country: USA State: Georgia Apply for this job. Click the button below to apply for this job. Apply No…
Executive Assistant/Receptionist
What we need We are looking for an Executive Assistant / Receptionist to support a successful and rapidly growing business with trusted brands. Overall purpose of the role: As the personal assi…
Technology Consulting - Service Delivery Center - ServiceNow - Manager
Location: Alpharetta, Dallas At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherev…
Director, Distribution Data Officer
About Invesco As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distincti…
Key account specialist, Tbilisi, Saburtalo
Обязанности: Support development of PEP presence in the Channel, involvement in contract preparation process according to PEP CDA strategy, ensure that contract terms are followed by stakeholders f…