Senior System Analyst - Hybrid Atlanta, GA

Position Overview:

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

Primary Responsibilities:

• Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
  
• Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
  
• Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
  
• Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
  
• Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
  

Necessary Skills and Qualifications:

• 10+ years of IT experience .
  
• Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .
  
• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
  
• Understanding of Windows Client and Windows Server in production environments.
  
• Configuration of Windows Infrastructure via Group Policy and/or scripts.
  
• Adept at using Powershell to automate and execute tasks.
  
• Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
  
• Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
  
• 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
  
• 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
  
• 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
  
• Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
  
• Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
  
• Experience in coordinating with third-party technical support vendors .
  
• Proficiency in creating and maintaining technical documentation.
  
• Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
  
• Solid understanding of IT service management and ITIL best practices is a plus.
  
• Track record of continuous learning and adapting to new technologies.
  

Desired Skills and Attributes:

• Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
  
• Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
  
• Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
  
• Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
  

Requirements

Skill

Required / Desired

Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams

Required

Minimum 5 years experience in Microsoft environment including Windows Client, Windows Infrastructure via Group Policy, Powershell, TCP/IP stack

Required

Minimum 3 years experience with Active Directory Domain Services (AD DS)

Required

Understanding and user support of Sharepoint is a plus

Desired

Relevant Microsoft certifications are highly desirable - Windows server, Office 365, Azure

Highly desired