Consultant, Critical Response & Support
- Responsible for generating high-volume revenue for selected, critical need, accounts.
- Ensure all inquiries are handled within the fast paced time frame and to the client's expectations.
- Responsible for managing the relationship between the IHG managed account and the Key Account Manager.
- Collaborate sales efforts cross-regionally, across departments, and/or across market segments as required to coordinate actions against defined accounts
- Design, produce, and maintain appropriate sales reports for internal stakeholders and external key accounts.
- Develop and maintain an accurate knowledge base of assigned accounts
- Accurately track each request and all revenue associated
- Provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance
- Complete special projects as required.
- Bachelor's degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience
- 5 or more years of S&M experience at corporate or at hotels
- 5-10 years progressive work-related experience with demonstrated proficiency in hotel sales operations. Technology proficiencies also a must.
- Experience and knowledge of hotel sales; of rules, practices and of applicable systems and programs
- Strong clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user. This includes internal teams and partners, hotel Director of sales, hotel General Managers, management executives and hotel owners.
- Must be able to demonstrate and execute on strong troubleshooting skills with attention to detail.
- Strong technical skills to support and troubleshoot system connections between IHG and partners.
- Must have knowledge and application of hotel systems, programs and training principles and procedures.
- Demonstrated ability to keep current with industry trends/changes.
- Must have and be able to demonstrate problem-solving and time management skills.
- Must have and be able to demonstrate attention to detail and ability to manage multiple tasks/clients required.
- Ability to create and sustain high-impact, trusted relationships
- Essential to have and maintain strong technical skills
- Ability to make connections across the business
- Strong communication skills written and verbal
- Strong technical skills including Excel, PowerPoint, Outlook and Microsoft Teams
Recommended Jobs
Sales Representative
Who is Vivint? We are Vivint, a billion-dollar tech company who has over 1.8 million current subscribers. We are the #1 Home Automation & Security Company in the Nation. We are looking for high qua…
Oncology Account Specialist-Atlanta, GA
Geography: Atlanta, GA The Oncology Account Specialist will engage HCPs who treat NSCLC/NMSC patients within specific accounts - including academic centers, large group practices, IDN’s, and com…
Get cash for taking surveys
Becoming a survey responder with YouGov presents an opportunity to express opinions on a wide range of topics, playing a role in shaping public discourse and influencing decision-making processes.In …
Event Technology Manager
The Event Technology Manager is responsible for overseeing the planning, implementation, and management of technology solutions that support virtual, hybrid, and in-person events. This role ensures…
Sr. Workday Solution Architect
Sr. Workday Solution Architect Location: Remote (Local to GA preferred) ABOUT THE ROLE Plans and schedules team resources, status reporting and completion of required documentation…
Internship - Retail Account Manager - Atlanta, GA
Privately-owned Miami-based spirits company, Atomic Brands, was founded in 2006 with a focus on creating in-demand products with exceptional, uncompromised quality. Since its inception, integrity and…
Oracle Cloud Finance Consultant - Senior Manager
Specialty/Competency: Oracle Industry/Sector: CM X-Sector Time Type: Full time Travel Requirements: Up to 80% A career in our Finance team, within our Oracle consulting practice, will …
Bookkeeper - Doraville, GA
Bookkeeper - Doraville, GA Who: Strong Stable Construction firm What: Bookkeeper with Government Contracting Experience When: ASAP Where: Position is based in Atlanta Why: This r…
Channel Partner Manager
About Rev.io Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunica…
Branch Recruiter - Adecco Staffing
About this role The Recruiter is responsible for sourcing and recruiting candidates to fill temporary, temporary-to-hire, and direct-hire job orders for a variety of moderately complex, complex, and…