Customer Service Specialist

Job Description

Job Description

Join our dynamic team at Michael Popwell State Farm, where we’re committed to helping you excel as a Customer Service Specialist. In this role, you’ll have the opportunity to provide exceptional service to our valued clients, ensuring their needs are met with care and efficiency. You’ll work in a supportive, energetic environment that values teamwork and personal growth. If you’re passionate about engaging with people and eager to explore career growth in a vibrant and fast-paced setting, we’re excited to meet you. We believe in empowering our team members, providing you with the tools and support needed to succeed in the ever-evolving insurance industry. Let’s achieve great things together and make a real difference in our clients' lives.

$45,000 - $55,000 yearly

• Communicate frequent customer suggestions to the team to troubleshoot
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Record customer interactions and follow up on their experience with our company
• Interact with the sales lead to maintain and improve service and product knowledge

• Display strong communication skills, active listening skills, and personal skills
• High school graduate, G.E.D. recipient, or equivalent
• Strong knowledge of customer interface and interaction

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have over 25 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.