Manager, Hotel Product Training & Engagement
- Learning Journey Design & Execution
- Design modular, role-based training journeys across multiple hotel-facing products, programs & personas where required.
- Translate product features and workflows into practical, scenario-based training experiences.
- Develop structured training briefs aligned to product releases.
- Ensure training & engagement assets reflect real hotel workflows and operational realities.
- Design modular, role-based training journeys across multiple hotel-facing products, programs & personas where required.
- Live Engagement & Facilitation
- Design and facilitate webinars, deep dives, showcases, and interactive engagement sessions.
- Lead product Train-the-Trainer sessions where required.
- Support champion and power-user engagement programs through structured touchpoints.
- Bring product capabilities to life through demos and operational storytelling.
- Design and facilitate webinars, deep dives, showcases, and interactive engagement sessions.
- Cross-Product Reinforcement
- Reinforce how multiple products connect operationally within hotel workflows.
- Identify potential confusion points during product delivery and address experience friction themes with working team.
- Ensure hotel touchpoints are sequenced in alignment with broader engagement/communications cadence.
- Reinforce how multiple products connect operationally within hotel workflows.
- Experience in engagement Asset Coordination
- Feed briefs & work with hotel product creative services to produce facilitator guides, job aids, quick-start materials, and reinforcement tools.
- Partner with Creative Services on production of visual and digital training/engagement assets.
- Maintain view of necessary content updates that need to be addressed across release cycles.
- Coordinate logistics with Deployment and/or Vendor teams when training delivery requires operational support.
- Experience with measurement & Continuous Improvement
- Experience with track participation, engagement, and knowledge retention metrics.
- Analyze feedback to identify adoption risks or clarity gaps.
- Refine approaches based on release learnings and field insights.
- Contribute structured insights into Product Marketing & Adoption, Deployment and Product Teams.
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