Treasury Services Specialist
- Must be passionate about providing exceptional client service experiences for all Treasury Services products and services ensuring client satisfaction and retention.
- Provide responsive treasury services support to both customers and internal business partners by demonstrating a deep knowledge of all treasury management products & services.
- Identify inbound request and ensure customer issues receive excellent communication and timely response.
- Maintain or support client quality measures for review and/or evaluation.
- Responsible for client implementation and ongoing support.
- Prepare and process treasury services product and service agreements and related documentation.
- Collaborate with internal business partners to ensure successful onboarding of new treasury services customers.
- Responsible for staying current and knowledgeable on all products and services.
- Ensure safe and sound banking practices including adherence to all applicable laws and regulations.
- Meticulous attention to detail such as workflow and processes
- Strongly motivated to stretch outside of comfort zone to tackle new tasks and situations
- Excellent communication skills
- Other duties as assigned Requirements:
- A high school diploma or equivalent; Bachelor's degree is preferred
- 4+ years working in Treasury Management banking services or equivalent experience
- Prior experience in training clients on basic products, e.g. online banking, remote deposit capture
- Possess strong interpersonal skills, including the ability to build relationships and provide personalized service.
- Excellent problem-solving, analytical, and team working skills.
- Proven ability to influence and collaborate with others in the best interest of the customers.
- Proactive work type with strong work ethic, be a self-starter, ability to multitask.
- Ability to thrive in a fast-paced, rapidly growing and changing environment
- Detail oriented and well organized
- With a sense of urgency, demonstrated ability to manage multiple, detailed work assignments with a high degree of accuracy.
- Working knowledge of treasury services products and services
Skills & Capabilities:
AAP/EEO Statement:
Equal Opportunity/Affirmative Action Employer Veterans/Disabled.
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