Manager Application Development & Support

Overview

The IT CSS Application Development Manager is responsible for the leadership and management of technical resources who provide Mainframe application support and development. This position oversees the development and support of new and existing applications, manages customer expectations, ensures process adherence, and responds quickly to user requests for operational or technology improvements. The role may include project management for single or multiple projects and may involve vendor management with third party service providers.

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Responsibilities

• Provide operational leadership, guidance and financial oversight for the IT CSS Application Development team responsible for solutioning and development to meet business needs.
• Interact with business management and end users by establishing relationships with key individuals at the account and client.
• Oversee the system applications in an assigned area to ensure optimum performance.
• Ensure the success of new development efforts, enhancements and the efficiency of existing system applications.
• Conduct system audits of technology implemented to verify application results.
• Ensure all development projects are within scope, budget, objectives, schedules and resources for the group.
• Achieve accuracy, quality, timeliness and user satisfaction by managing the software development life cycle.
• Work with management on strategic planning, identify new systems applications projects and establish priorities.
• Establish and support the applications development environment, including methodology, standards, tools, performance criteria and design principles.
• Enhance operating efficiencies and metrics, improve customer satisfaction and financial performance.
• Coach and counsel employees on performance, set performance standards, and participate in HR actions as needed.

Additional Responsibilities

• Performs other duties as assigned.

Education

• Bachelor's degree in Computer Science, Business Management, Engineering or related field.
• Master's degree (MBA) a plus (preferred).

Experience

• Seven (7) years or more of progressively responsible experience in Application Development and IT Project Management.

Skills

• Strong leadership and mentoring skills with the ability to lead, train and develop a self-directed workforce, including effective delegation and management of responsibilities.
• Superior interpersonal and communication skills; ability to interact with all levels and present technical information clearly.
• Ability to communicate with end-user community in non-technical terms and tailor communication to needs.
• Strong analytical, technical and problem-solving abilities.
• Proven track record implementing change and improvements.
• Accountability and a history of achieving results.
• Ability to build professional relationships across the organization and work independently or as part of a team.
• Adaptability to fast-paced environments; able to work under pressure and meet deadlines.
• Strong multitasking and time-management skills; attention to detail and follow-up.
• Commitment to quality execution and customer service; collaborative mindset to resolve group conflicts.
• Ability to define new operational models and procedures and work with metrics.
• Experience with reporting systems for data analysis and decision making.

Knowledge

• Knowledge of full software development life cycle; intermediate level.
• Knowledge of SFDC Sales/Service/Experience Cloud, data architecture, security, integrations, Apex, Lightning, LWC, and platform development; intermediate level.
• Extensive technical and professional knowledge; expert level.
• Knowledge of programming languages (COBOL) and Mainframe systems (DB2, IMS); intermediate level.
• Awareness of programming standards and protocols; intermediate level.
• Advanced knowledge of programming techniques, file access methods, testing techniques and documentation; advanced level.
• Knowledge of architecture and infrastructure to support Mainframe applications; intermediate level.

Licenses & Travel

• Not specified

Compensation and Benefits

• Job category: Application Development, Delivery & Support.
• Pay Type: Salaried.
• Minimum Pay Range: $130,000.00
• Maximum Pay Range: $140,000.00
• Benefits information: Ryder offers comprehensive health and welfare benefits; PTO and 401(k).

EEO and Important Notices

Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other protected status.

Some positions require additional screening (employment/education verification, motor vehicle records check, road test, or customer-specific badging/background requirements).

Security Notice for Applicants: Ryder will communicate from a @ryder.com email address. Do not provide banking or payment information during interviews or through non-formal application channels. For verification or questions, contact [email protected] or 800-793-3754.

Current Employees: If you are a current employee, log in to Workday to apply via the internal process.

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